Customer Excellence Consultant at IQVIA

Madrid, Community of Madrid, Spain

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, PharmaceuticalIndustries

Requirements

Bachelor's Degree in Business Management/Life Science or related field
Minimum 3 years' direct experience in business intelligence roles, customer support roles, business or market research analyst or equivalent combination of education, training and experience
Previous experience in the Pharmaceutical / Healthcare / Life Science Industry together with data analysis is ideal
Excellent communication and presentation skills, ability to work and to feel confident in a matrix organization
Fluent in English, additional European languages would also be advantageous
Ability to establish and maintain effective working relationships with coworkers and managers and customers
Excellent command of Microsoft Office programs, data analysis software, Social Media channels (e.g. LinkedIn) or other marketing tools, experience working with CRM systems
Highly organized and capable of handling multiple projects at the same time

Responsibilities

Exclusively supporting IQVIA Switzerland as part of an extended matrix team, with reporting line into Switzerland
Working together with HQ Key Account Management Team and International Client Services Team to support multi-country agreements, contracting and business administrative requirements for Rx and Consumer Health Accounts
Management of small and mid-size Consumer Health Accounts with focus on IQVIA’s data business and identification of Consulting Services engagements
Facilitation of commercial compliance reports (through contact with local IQVIA KAM) and support for Third Party Agreement Program, publication approval processes, etc
Creation of data reports and presentations requiring a good understanding of commercial IQVIA portfolio and the pharmaceutical industry
Assessment of market data availability and costs assessment in direct contact with multiple affiliates for the creation of information services contracts
Support of Account, Legal and Contract Management Teams during the creation of MSA and Commercial Framework Agreements with analytics and tailored research
Supporting Marketing Teams with collection of IQVIA Thought Leadership material and publications (exploring new social media channels – LinkedIn mainly)
CRM contact management and update to secure effective marketing campaign roll-out in collaboration with marketing and account teams
Creation and facilitation of customer surveys, Net Promotor Score (NPS) assessment and tracking, presentation to management

Skills

Key technologies and capabilities for this role

Account ManagementContract ManagementData ReportingMarket AnalysisCompliance ReportingPresentationsPharmaceutical IndustryConsulting Services

Questions & Answers

Common questions about this position

What is the salary for the Customer Excellence Consultant position?

This information is not specified in the job description.

Is this a remote position or is there a specific location requirement?

This information is not specified in the job description.

What are the required skills and experience for this role?

Candidates need a Bachelor's Degree in Business Management/Life Science or related field, minimum 3 years' direct experience in business intelligence, customer support, business or market research analyst roles, and previous experience in the Pharmaceutical/Healthcare/Life Science Industry with data analysis.

What is the company culture like at IQVIA?

IQVIA focuses on using data and science to help healthcare clients, emphasizes international cooperation, strategic partnerships, and offers an environment for personal development in a matrix team structure supporting mission-critical decisions.

What makes a strong candidate for this Customer Excellence Consultant role?

Strong candidates will have a Bachelor's Degree in Business Management/Life Science or related, at least 3 years of experience in business intelligence, customer support, or market research, plus prior experience in the pharmaceutical/healthcare industry with data analysis.

IQVIA

Advanced analytics and clinical research services

About IQVIA

IQVIA provides advanced analytics, technology solutions, and clinical research services specifically for the life sciences industry. Their services utilize extensive data resources and technology to create connections within healthcare, allowing clients to gain insights that help speed up the development and marketing of new medical treatments. This process is facilitated by their IQVIA Connected Intelligence™ system, which offers quick and flexible insights. IQVIA stands out from competitors by focusing on patient privacy, employing various technologies to protect individual data. The company's goal is to enhance healthcare outcomes by supporting biotech, pharmaceutical, and medical device companies, as well as researchers and government agencies, in understanding diseases and advancing medical science.

Durham, North CarolinaHeadquarters

1998Year Founded

$3,526MTotal Funding

POST_IPO_EQUITYCompany Stage

Cybersecurity, Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Rapid advancement of cancer vaccines may disrupt traditional clinical research models.

Proliferation of disparate technological solutions causes technology overload in clinical trials.

Generative AI technologies face challenges in adoption due to data privacy concerns.

Differentiation

IQVIA leverages advanced analytics and big data for life sciences solutions.

The company offers privacy-enhancing technologies to protect individual patient data.

IQVIA's AI Assistant provides rapid, actionable insights for healthcare and life sciences.

Upsides

Increased adoption of decentralized clinical trials enhances patient-centric study designs.

AI-driven drug discovery accelerates identification of potential drug candidates.

Expansion of telemedicine facilitates remote patient monitoring and data collection.

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