[Remote] Advisory Solution Consultant - Life Sciences at ServiceNow

Newark, New Jersey, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Life Sciences, Healthcare, TechnologyIndustries

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (e.g., using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry)
7+ years of pre-sales solution consulting or sales engineering experience (preferably in product-specific area)
Strong pre-sales experience; ITSM & ITOM experience advantageous (tool or business process)
Experience selling into and/or working with Pharma/Life Sciences (strong preference)
Mastery of the sales process and trusted advisor for account representative
Prior and current technical expertise in web technology and ability to learn new technology
Exceptional communication and presentation skills for technical and business concepts
Understanding of and experience selling to enterprise IT architecture
Experience working collaboratively with product management, product marketing, partners, and professional services
Creative problem-solving skills with a growth mindset and desire to work in a fast-paced, high-growth organization
Background in ITIL, Service Management, Asset Management, IT Management, or IT Operations Management
High degree of passion, energy, and drive

Responsibilities

Assist sales personnel in the qualification of enterprise customer needs and performing pre-demo needs analysis
Participate on strategic accounts as the lead technical advisor
Provide mentoring and training to peers and other colleagues in the organization
Deliver demonstrations of the product (standard and tailored) to prospects and existing customers, both onsite and via web meeting
Generate product demo scripts and scenarios and maintain demonstration environment(s)
Scope and deliver Proof of Concept/Proof of Value engagements with prospects
Respond to Request for Information/Proposal documents
Stay current on product developments/releases to the level required for demos and POCs
Support Marketing events (user conferences, trade shows, webinars, etc.)
Stay current on competitive analyses and understand differentiators between the company and its competitors
Understand business and technical problems addressed by the products, including key regulations, business drivers, evolving business needs, and security as it relates to customer strategic initiatives
In conjunction with Sales Personnel and Professional Services, conduct transition briefings to communicate commitments and expectations in preparation for deployment
Act as the ServiceNow subject matter expert at Executive briefings/marketing events

Skills

Key technologies and capabilities for this role

ServiceNowSolution ConsultingProduct DemonstrationsProof of ConceptProof of ValueSales SupportHCLSLife SciencesRFIRFPCompetitive Analysis

Questions & Answers

Common questions about this position

Is this position remote?

Yes, the position is remote.

What experience is required for this role?

Candidates need 7+ years of pre-sales solution consulting or sales engineering experience, along with experience leveraging or critically thinking about AI integration into work processes.

What is the salary or compensation for this role?

This information is not specified in the job description.

What are the main responsibilities of this position?

Responsibilities include assisting sales in qualifying customer needs, leading technical advising on strategic accounts, delivering product demonstrations, scoping Proof of Concept engagements, and staying current on product developments and competitive analyses.

What makes a strong candidate for this Advisory Solution Consultant role?

A strong candidate has 7+ years in pre-sales solution consulting or sales engineering, experience with AI integration in processes, and the ability to act as a hands-on technical consultant supporting HCLS sales cycles.

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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