Customer Engagement Lead, Key Accounts and Contracts at Moderna

Basel, Basel-Stadt, Switzerland

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, PharmaceuticalsIndustries

Requirements

Strategic and customer-focused mindset
Strong local market knowledge in Switzerland
Cross-functional collaboration skills
Ownership mindset ("We behave like owners")
Digitization mindset ("We digitize everywhere possible using the power of code")

Responsibilities

Own and lead customer engagement activities for all key accounts and wholesalers in Switzerland
Define and execute tailored engagement strategies based on deep understanding of customer needs and Moderna’s portfolio
Implement investment, communications, and activation strategies in collaboration with cross-functional teams
Lead operational planning for in-field and remote customer interactions, driving adoption of Moderna’s vaccines
Ensure accurate and timely delivery of vaccines by coordinating with Supply Chain, Regulatory, Quality, and Access teams
Collaborate on vaccination campaign development, from strategic planning to field execution
Drive enhancements to ordering platform tools in partnership with providers to improve customer experience
Serve as the point of contact for risk mitigation and contract negotiation across all commercial channels
Develop long-term relationships with key national and cantonal stakeholders and buying groups
Monitor customer performance against agreed KPIs and initiate corrective actions with internal stakeholders as needed
Support Moderna’s tender execution strategy in Switzerland through effective project management
Act as a builder of Moderna’s commercial vaccines presence in Switzerland—laying a foundation for future launches
Integrate customer insights, digital tools, and market analytics to continually refine engagement priorities and improve impact
Uphold compliance with Moderna’s policies, SOPs, and all Swiss healthcare regulations

Skills

Key technologies and capabilities for this role

Customer EngagementKey Account ManagementContract ManagementCommercial StrategyCustomer ServiceCross-Functional CollaborationMarket KnowledgeWholesaler RelationsBuying GroupsPharma Commercialization

Questions & Answers

Common questions about this position

Is this role remote or based in an office?

The role is based in Basel, Switzerland, as Moderna is solidifying its footprint there.

What are the main responsibilities of the Customer Engagement Lead?

The role involves owning customer engagement with key accounts and wholesalers, defining tailored strategies, leading operational planning, coordinating vaccine delivery, and developing relationships with stakeholders.

What skills or experience are needed for this position?

A strategic and customer-focused mindset, strong local market knowledge in Switzerland, cross-functional collaboration skills, and experience in contract negotiation and risk mitigation are essential.

What is the reporting structure for this role?

The role reports to the Country Director Switzerland and is a sole contributor position.

What makes a strong candidate for this Customer Engagement Lead role?

Candidates with deep understanding of Swiss market customer needs, experience in commercial strategy execution for vaccines, and proven ability to collaborate cross-functionally and build stakeholder relationships will stand out.

Moderna

Develops mRNA-based medicines for health

About Moderna

Moderna focuses on developing medicines using messenger RNA (mRNA), which is a crucial component in how cells produce proteins necessary for biological functions. Their approach involves creating a new class of medicines that utilize mRNA to instruct cells to produce specific proteins, potentially leading to significant advancements in treating diseases. Unlike traditional pharmaceuticals, which often rely on chemical compounds, Moderna's mRNA-based therapies aim to enhance the discovery, development, and manufacturing processes of medicines. The company's goal is to improve patient outcomes by harnessing the power of mRNA to create effective treatments.

Cambridge, MassachusettsHeadquarters

2010Year Founded

$5,925.5MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

5,001-10,000Employees