[Remote] Customer Contact Manager at Infosys

Poland

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, Business ServicesIndustries

Skills

Key technologies and capabilities for this role

Customer Interaction ChannelsVoiceDigitalSelf-Service PlatformsCustomer SatisfactionContact Center OperationsService DeliveryOperational LeadershipCustomer-Centric ThinkingTechnology AwarenessStakeholder ManagementProblem-SolvingResilienceData GatheringData ValidationData SynthesisData DocumentationData CommunicationInterpersonal SkillsWritten CommunicationVerbal CommunicationPolish (C2)English (C2)Project MobilityTravelStrategyContact Channel OperationsIT CollaborationBusiness Team CollaborationContact Center TechnologiesAutomationBusiness Requirements TranslationFunctional DesignSAP Customer Interaction ProcessesCustomer Interaction Data AnalysisTrend AnalysisPain Point IdentificationImprovement Opportunity IdentificationProduct Owner AdvisingFeasibility AnalysisComplexity AnalysisBusiness Value AnalysisUser Story Development

Questions & Answers

Common questions about this position

Is this position remote?

Yes, the position is fully remote.

What are the key required skills for this role?

Key required skills include 5+ years of experience in customer service or contact center management, strong understanding of omnichannel customer engagement strategies, experience with CRM platforms and contact center technologies, experience with SAP IS-U/UC4G, and strong analytical and communication skills.

What language proficiencies are required?

C2 proficiency in both Polish and English is required, along with excellent interpersonal, written, and verbal communication skills.

What is the company culture like?

The company offers an entrepreneurial, high-growth environment with 300,000 employees, encouraging collaboration with expert colleagues, diverse thinking, and contributions across functional business pillars.

What makes a strong candidate for this role?

A strong candidate has 5+ years in customer service or contact center management, experience with SAP IS-U/UC4G and CRM platforms in the energy sector, C2 proficiency in Polish and English, and proven leadership in cross-functional projects.