d) at Octopus Energy

Leipzig, Saxony, Germany

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, Renewable EnergyIndustries

Requirements

Great interest in the German energy market
Initial years of experience in telephone and written customer service in the B2C sector, as well as experience with CRM systems
Love fulfilling customer wishes in direct contact and forming a tight-knit team with colleagues
Friendly demeanor and attentiveness appreciated by colleagues and customers
Interest in long-term employment and enthusiasm for building and developing the company
Works independently, organized, and with personal responsibility
Fluent in German and English

Responsibilities

Listen to customers via email and phone
Accept customer complaints and ensure competent, solution-oriented handling
Solve tricky cases and get to the bottom of problems
Collaborate closely with colleagues on more difficult issues to develop solutions and procedures together
Process cancellations and withdrawals, as well as contract transfers and new move-ins
Create, check, and send invoices, and initiate payments such as refunds
Identify improvement potential and participate in its implementation
Work closely with specialists from market communication

Skills

Key technologies and capabilities for this role

Customer ServiceTelephone SupportEmail SupportComplaint HandlingProblem SolvingTeam CollaborationInvoice ProcessingPayment ProcessingContract ManagementBilling

Questions & Answers

Common questions about this position

What is the salary for the Customer Care Specialist position?

This information is not specified in the job description.

Is this Customer Care Specialist role remote or office-based?

This information is not specified in the job description.

What skills and experience are required for this Customer Care Specialist role?

Candidates need experience in phone and written B2C customer service, familiarity with CRM systems, fluent German and English skills, and a friendly, team-oriented approach.

What is the company culture like at Octopus Energy?

Octopus Energy fosters a global, agile, and forward-thinking environment focused on revolutionizing the energy market with sustainable technology, encouraging teamwork and challenging the status quo.

What makes a strong candidate for this Customer Care Specialist position?

Strong candidates have customer service experience, interest in the German energy market, teamwork skills, and even if they don't meet all requirements 100%, they should still apply.

Octopus Energy

Provides affordable green energy solutions

About Octopus Energy

Octopus Energy provides affordable green energy solutions to households and businesses across multiple countries, including the UK, US, Japan, Germany, New Zealand, and Australia. The company focuses on the renewable energy market and utilizes technology and data to enhance its services. Its main product offerings include direct energy sales to consumers and the licensing of its proprietary Kraken technology platform to other energy providers. This platform helps streamline energy management and improve customer experience. Unlike many competitors, Octopus Energy emphasizes sustainability and offers additional services such as electric vehicle solutions. The company's goal is to make green energy accessible and affordable while promoting the use of renewable resources.

London, United KingdomHeadquarters

2016Year Founded

$2,476.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Automotive & Transportation, EnergyIndustries

1,001-5,000Employees