Customer Service Representative
Beyond FinanceSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
InsuranceIndustries
Requirements
- At least 12 months' experience in the insurance industry (MUST HAVE)
- Excellent communication skills, able to communicate effectively and positively with the team and clients; build rapport and adapt communication style to suit customer
- A positive Team Player who contributes to team meetings and discussions, displays a positive can-do attitude and shares knowledge and helps colleagues
- Reliable and always behaves with utmost integrity
- A brilliant listener who actively listens to the needs of customers, shows empathy and summarise information clearly
- Professional and acts with discretion and confidentiality
- Treats customers fairly and ensures compliance with the Customers Best Interest Rule
- Trustworthy, ethical, honest
Responsibilities
- Respond to customer enquiries regarding quotations, new business, renewals and existing policies via telephone, post and live chat
- Achieve all Service Level Agreements across all channels including calls and chat, including achievement of expected customer satisfaction levels
- Consistently achieve Key Performance Indicators and individual targets/objectives
- Administer policies and issue documentation within service standards
- Be motivated to deliver service excellence at all times
- Support the Customer Care team in achieving company’s business goals
- Optimise new business by increasing conversion and retention rates through exceptional customer service
- Reporting and analysis on key metrics
- Actively look for ways to improve service to customers, become more efficient and enhance delivery of service
- Actively seek customer feedback, analyse trends, identify customer friction points and make recommendations for potential process improvements / platform enhancements
- Ensure fully conversant in contract terms and raise any areas of non-compliance to the Customer Care Manager or Team Leader
- Identify any regulatory, contractual or data protection breaches and escalate to relevant persons
- Achieve minimum of 15 hours CPD per year and ensure team meets requirements
- Apply and ensure General FCA and other appropriate regulatory requirements are followed when undertaking general insurance business
- Ensure compliance with ICOBS rules
- Build and promote strong, long lasting customer relationships by understanding their needs and delivering a premium customer experience
- Build relationships within the team and create positive culture
Skills
Customer Service
Insurance
Telephone Support
Live Chat
Policy Administration
SLA Management
KPI Achievement
Reporting
Data Analysis
Regulatory Compliance
Wisk
Develops autonomous electric air taxis
About Wisk
Wisk Aero develops autonomous electric vertical takeoff and landing (eVTOL) aircraft aimed at transforming urban transportation by introducing air taxis. Their eVTOL aircraft, such as Wisk and Cora, are designed to be safe, sustainable, and accessible, meeting high aviation safety standards. Wisk Aero differentiates itself from competitors by focusing on both the manufacturing of these aircraft and providing air taxi services directly to consumers, as well as partnering with cities and businesses to enhance urban mobility solutions. The company's goal is to address inefficiencies in current transit systems, making air travel a practical option for everyday transportation.
Mountain View, CaliforniaHeadquarters
2019Year Founded
$437.7MTotal Funding
LATE_VCCompany Stage
Automotive & Transportation, Energy, AerospaceIndustries
501-1,000Employees
Benefits
100% paid employee medical, dental, & vision benefits, plus generous cost-sharing for spouse/dependent coverage
401(k) plan with 50% employer matching
9/80 alternative work schedule with every other Friday off
Commuter benefits & Flexible Spending Account (FSA)
Flexible time off to maintain a healthy work-life balance, plus 10 paid holidays per year
Quarterly wellness stipend to help maintain a healthy lifestyle
Annual company match for charitable giving
Communications allowance
Education assistance and flight lesson subsidy
Free electric vehicle charge stations at HQ
Daily catered lunch in Wisk facilities
Risks
Competition from Airbus and Embraer may impact Wisk's market share.
Regulatory hurdles could delay Wisk's autonomous air taxi deployment.
Public skepticism about autonomous vehicles may hinder Wisk's consumer adoption.
Differentiation
Wisk focuses on autonomous eVTOL aircraft, setting it apart in urban air mobility.
The company has conducted over 1750 test flights, showcasing its commitment to safety.
Wisk's strategic partnerships in Australia highlight its global expansion efforts.
Upsides
Increased interest in urban air mobility boosts demand for Wisk's eVTOL technology.
FAA's approval of airworthiness criteria accelerates Wisk's certification process.
Growing sustainability focus enhances demand for Wisk's zero-emission transportation solutions.
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