Senior Customer Solution Architect
Snowflake$134,000 - $187,400/year
- Full Time
- Senior (5 to 8 years), Junior (1 to 2 years)
$120,000 – $180,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
AI & Machine Learning, Consumer Software, Enterprise SoftwareIndustries
Requirements
Candidates should have 5+ years of technical roles in SaaS, including 3+ years in a solutions architect or technical account management role. Experience managing a customer book of business is required, along with a background working with Fortune 500 customers in a high growth, B2B SaaS company. Familiarity with generative AI and prompt engineering is a significant advantage, as is experience working with APIs. Strong communication skills are essential, enabling the translation of complex technical concepts into practical business language for non-technical audiences. A problem-solving mindset and the ability to collaborate effectively with account teams are also necessary.
Responsibilities
The Customer Architect will support the Customer Success and Account Management team by working with an assigned group of customers to scope use-cases and validate technical feasibility for customized solutions. They will own the implementation process, create custom templates, and deploy Knowledge Graph capabilities while acting as the technical resource for customers. Responsibilities also include communicating limitations and proposing solutions, developing a deep understanding of Writer solutions and the AI landscape, collaborating with Engineering to ensure quality, and maintaining documentation to support customer integration needs.
Skills
API
Templates
AI
Customer Success
Problem-Solving
Communication
Collaboration
Builder Mentality
Writer
AI platform for business process optimization
About Writer
Writer.com provides a platform that uses artificial intelligence to enhance business processes for various clients, including major companies. The platform integrates Large Language Models (LLMs), Natural Language Processing (NLP), and Machine Learning (ML) to tailor AI solutions to a client's specific brand and knowledge. LLMs generate human-like text, NLP helps computers understand human language, and ML enables learning from data. Writer's platform is built on secure, enterprise-grade LLMs called Palmyra, which are designed to be open and transparent, ensuring that client data is never used for training. This allows clients to self-host the models, giving them control and visibility over their data. The platform assists businesses in speeding up processes and generating customized outputs, such as summaries and insights, while adhering to legal and brand guidelines. Writer.com operates on a subscription-based model, where clients pay a recurring fee for access to its features.
San Francisco, CaliforniaHeadquarters
2020Year Founded
$317.1MTotal Funding
SERIES_CCompany Stage
Data & Analytics, Enterprise Software, AI & Machine LearningIndustries
1,001-5,000Employees