Writer

Customer architect

San Francisco, California, United States

$120,000 – $180,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
AI & Machine Learning, Consumer Software, Enterprise SoftwareIndustries

Requirements

Candidates should have 5+ years of technical roles in SaaS, including 3+ years in a solutions architect or technical account management role. Experience managing a customer book of business is required, along with a background working with Fortune 500 customers in a high growth, B2B SaaS company. Familiarity with generative AI and prompt engineering is a significant advantage, as is experience working with APIs. Strong communication skills are essential, enabling the translation of complex technical concepts into practical business language for non-technical audiences. A problem-solving mindset and the ability to collaborate effectively with account teams are also necessary.

Responsibilities

The Customer Architect will support the Customer Success and Account Management team by working with an assigned group of customers to scope use-cases and validate technical feasibility for customized solutions. They will own the implementation process, create custom templates, and deploy Knowledge Graph capabilities while acting as the technical resource for customers. Responsibilities also include communicating limitations and proposing solutions, developing a deep understanding of Writer solutions and the AI landscape, collaborating with Engineering to ensure quality, and maintaining documentation to support customer integration needs.

Skills

API
Templates
AI
Customer Success
Problem-Solving
Communication
Collaboration
Builder Mentality

Writer

AI platform for business process optimization

About Writer

Writer.com provides a platform that uses artificial intelligence to enhance business processes for various clients, including major companies. The platform integrates Large Language Models (LLMs), Natural Language Processing (NLP), and Machine Learning (ML) to tailor AI solutions to a client's specific brand and knowledge. LLMs generate human-like text, NLP helps computers understand human language, and ML enables learning from data. Writer's platform is built on secure, enterprise-grade LLMs called Palmyra, which are designed to be open and transparent, ensuring that client data is never used for training. This allows clients to self-host the models, giving them control and visibility over their data. The platform assists businesses in speeding up processes and generating customized outputs, such as summaries and insights, while adhering to legal and brand guidelines. Writer.com operates on a subscription-based model, where clients pay a recurring fee for access to its features.

Key Metrics

San Francisco, CaliforniaHeadquarters
2020Year Founded
$317.1MTotal Funding
SERIES_CCompany Stage
Data & Analytics, Enterprise Software, AI & Machine LearningIndustries
1,001-5,000Employees

Benefits

Generous Paid Time Off
Medical Insurance
Dental Insurance
Vision Insurance
Paid Parental Leave
Fertility Treatment Support
Family Planning Benefits
Health Savings Account/Flexible Spending Account
Home Office Stipend
Phone/Internet Stipend
Wellness Program
Company Equity
Stock Options
401(k) Retirement Plan
401(k) Company Match

Risks

Increased competition from Logic, offering similar AI integration services.
Google's Gemini AI integration in Workspace could overshadow Writer's offerings.
High investor expectations may strain Writer's resources and focus.

Differentiation

Writer's Palmyra Creative model addresses the 'sameness problem' in AI-generated content.
Writer offers a secure, enterprise-grade platform with self-hosted LLMs for client control.
Writer integrates AI with brand-specific knowledge, enhancing business process customization.

Upsides

Writer raised $200M in Series C funding, boosting its enterprise AI leadership.
Growing demand for AI-driven content personalization aligns with Writer's offerings.
Writer's orchestrator agents enhance AI integration, appealing to enterprise clients.

Land your dream remote job 3x faster with AI