[Remote] Forward Deployed Solution Architect – Applied AI FDE at ServiceNow

New York, New York, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Strong analytical mindset
Passion for AI
Ability to synthesize data, workflows, and user motivations
Experience working with software engineers, product designers, and stakeholders
Experience exploring workflows and understanding user friction
Alignment with ServiceNow's values: Customer First, Bold Innovation, One Team, Integrity and Belonging

Responsibilities

Identify high-impact AI opportunities by running hands-on workshops and aligning stakeholders
Design systems using LLMs, RAG pipelines, retrieval logic, and workflow orchestration
Collaborate with FDSEs to build, test, and iterate functional solutions quickly
Create repeatable frameworks, reusable templates, and modular components
Influence customer and executive buy-in through clear storytelling and solution framing
Capture feedback from deployments to shape product strategy and prioritize platform needs
Enable Scalability of solutions across the Now Platform

Skills

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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