[Remote] Forward Deployed Solution Architect – Applied AI FDE at ServiceNow

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Enterprise SoftwareIndustries

Requirements

Dynamic and innovative problem-solver who thrives in complex, fast-paced environments
Strong analytical mindset and passion for AI
Ability to transform ambiguity into clarity
Skill in synthesizing data, workflows, and user motivations to identify impactful solutions aligned with customer needs and business objectives
Experience working seamlessly with software engineers, product designers, and stakeholders to deliver intelligent systems
Ability to dive deep into complex environments to explore workflows, understand user friction, and surface inflection points for intelligent automation
Embodiment of ServiceNow’s values: Customer First (prioritize delivering value through business outcomes), Bold Innovation (challenge convention and seek simplicity through design), One Team (collaborate deeply across functions and build through shared ownership), Integrity and Belonging (build trust, foster inclusion, and lead with empathy)

Responsibilities

Lead Strategic Discovery: Identify high-impact AI opportunities by running hands-on workshops and aligning stakeholders
Architect AI-Native Solutions: Design systems using LLMs, RAG pipelines, retrieval logic, and workflow orchestration
Accelerate Delivery with Engineers: Collaborate closely with FDSEs to build, test, and iterate functional solutions quickly
Codify Best Practices: Create repeatable frameworks, reusable templates, and modular components
Drive Alignment: Influence customer and executive buy-in through clear storytelling and solution framing
Advocate Field Insights: Capture feedback from deployments to shape product strategy and prioritize platform needs
Enable Scalability (inferred from role context of transforming 1-off wins into repeatable success and scaling across the Now Platform)

Skills

Key technologies and capabilities for this role

AISolution ArchitectureForward Deployed EngineeringNow PlatformEnterprise AICloud PlatformScalable Systems

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What skills are required for the Forward Deployed Solution Architect role?

Candidates need to be dynamic problem-solvers with a strong analytical mindset, passion for AI, ability to synthesize data and workflows, and experience working with software engineers, product designers, and stakeholders in complex environments.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the company culture like at ServiceNow?

ServiceNow embodies values like Customer First, prioritizing business outcomes, and Bold Innovation, challenging convention. The Applied AI FDE team is collaborative, partnering deeply with strategic customers to build scalable AI solutions in fast-paced environments.

What makes a strong candidate for this position?

A strong candidate thrives in complex, fast-paced environments, has a passion for AI, excels at turning ambiguity into clarity, and demonstrates ServiceNow values like Customer First and Bold Innovation.

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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