Customer Advocate at Apollo.io

Mexico City, Mexico City, Mexico

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, TechnologyIndustries

Requirements

At least 1-2 years of experience working in a customer-facing role (support, sales, retail, or similar)
English communication skills at C1 level (or higher), both written and verbal
Proven history of achieving top performance
Organized, proactive, and comfortable juggling multiple conversations at once in a fast-paced environment
Customer-centric, working to understand the questions that customers ask to help them resolve their business
Clear and confident written communication skills, especially in live chat or email settings
Adaptable with the ability to pick up new technologies, assess situations quickly, and find smarter ways to achieve goals

Responsibilities

Drive revenue through live chat by identifying buying signals, delivering persuasive product insights, and converting interest into sales
Go above and beyond to ensure client satisfaction and success at all times
Own the sales conversation from inbound inquiry to conversion, ensuring customers quickly realize the value of Apollo
Proactively upsell and cross-sell relevant product features that match the customer’s business goals
Meet or exceed chat-to-close rate targets, monthly revenue quotas, and other performance KPIs
Respond to inquiries within 30 seconds via chat and 4 hours via email, delivering speed and precision that drives customer confidence
Capture and follow up on opportunities surfaced through support interactions, feature requests, and product updates
Be the customer’s internal advocate, collaborating with Product and Sales to reduce friction and improve experience

Skills

Live Chat

Sales

Consultative Selling

Upselling

Cross-selling

Revenue Generation

Customer Satisfaction

Product Expertise

Apollo.io

Sales intelligence and engagement platform

About Apollo.io

Apollo.io provides a platform designed to enhance sales processes and improve outreach for businesses. Its main features include prospecting intelligence, which helps users identify and research potential leads, and enrichment job change alerts that keep databases accurate with extensive data points. The platform also offers sales engagement analytics, allowing users to create multi-channel outreach sequences. Additionally, Apollo.io supports API integrations for data enrichment and custom workflows. Unlike many competitors, Apollo.io focuses on a subscription-based model that offers various pricing tiers, catering to both small businesses and large enterprises. The company's goal is to optimize sales strategies and increase revenue for its clients while ensuring data privacy and security through compliance with industry standards.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$244.3MTotal Funding

SERIES_DCompany Stage

Enterprise Software, CybersecurityIndustries

1,001-5,000Employees