Culinary Lead (Sur La Table) at CSC Generation

Jacksonville, Florida, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Part TimeJob Type

UnknownVisa

Retail, Culinary Arts, HospitalityIndustries

Requirements

Ability to communicate verbally and work cooperatively with employees and customers
Ability to remain in a stationary position for up to 3 hours at a time
Ability to move about the workplace coaching and directing employees and/or class participants or while selling to customers
Ability to distinguish, with a degree of accuracy, differences or similarities in intensity or quality of flavors or odors, or recognizing particular flavors or odors using tongue or nose
Ability to grab, reach, push, pull, bend, stoop, kneel and crouch in order to demonstrate, retrieve and/or replenish merchandise and/or cooking equipment
Ability to use hands to seize, hold, grasp, turn, or otherwise in order to chop, whisk, etc
Demonstrate exceptional verbal and written communication skills with employees, customers, field management and corporate office
May handle, serve, and pour liquor, wine and beer and/or mix ingredients, such as liquor, soda, water and etc. in order to prepare cocktails and other drinks

Responsibilities

Models and directs employees to ensure customer service standards are met
Delivers and holds employees accountable for an exceptional cooking class experience at every class using recipes and game plans provided
Contributes to an environment where employees are informed and capable by supporting and/or delivering training for all employees
Maintains proper storage, prep and service procedures and maintains all equipment and workspaces to ensure sanitary conditions
Ensures all food items are cooked and served at the correct temperature
Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed
Provides coaching in the moment and performance feedback to culinary employees
Seeks opportunities to increase cooking class and retail sales and directs culinary employees to execute sales plans
Anticipates and solves problems by taking decisive action, follows up with the Resident Chef
Stays informed by maintaining product knowledge, accesses available training and seeks out additional resources when necessary
Ensures the accuracy and integrity of employee information including, but not limited to, Time and Attendance records and personal data
Appropriately partners with Resident Chef, HQ Culinary Team, Human Resources and other departments as needed or necessary
Ensures adherence to applicable wage and hour laws. Accurately records time worked according to SLT policy
Additional responsibilities as assigned by Resident Chef

Skills

Key technologies and capabilities for this role

Customer ServiceCooking InstructionFood SafetySanitationEmployee TrainingStaff ManagementRecipe ExecutionKitchen Maintenance

Questions & Answers

Common questions about this position

What is the salary for the Culinary Lead position?

This information is not specified in the job description.

Is this a remote or in-store position, and what's the location policy?

This information is not specified in the job description.

What are the key skills required for the Culinary Lead role?

The role requires culinary talent, business acumen, teaching skills, exceptional verbal and written communication skills, and the ability to model customer service standards, deliver training, and manage performance.

What is the company culture like at Sur La Table?

The culture focuses on creating happiness through cooking and sharing good food, with a collaborative environment where employees roll up their sleeves to inspire customers on their culinary journey.

What makes a strong candidate for the Culinary Lead position?

Strong candidates blend culinary talent with business acumen and teaching skills, excel in customer service, performance management, training delivery, and problem-solving while adhering to SOPs and food safety standards.

CSC Generation

Acquires and revitalizes struggling retail brands

About CSC Generation

CSC Generation specializes in acquiring and revitalizing struggling retail brands to make them profitable. The company identifies underperforming brands with potential and integrates them into its operating platform, which includes technology, skilled personnel, and efficient processes. This approach has allowed CSC Generation to successfully transform several well-known brands, such as DirectBuy and Sur La Table, into profitable ventures. The company generates revenue through the sales of products from its portfolio, which features over 325,000 items and attracts around 10 million monthly page views. Unlike many competitors, CSC Generation focuses on "unsexy" opportunities—brands that others might overlook but have significant turnaround potential. The goal of CSC Generation is to drive growth and profitability for the brands it acquires, ultimately enhancing the customer experience and increasing sales.

Merrillville, IndianaHeadquarters

2016Year Founded

$107.6MTotal Funding

SERIES_ECompany Stage

Consumer Software, Consumer GoodsIndustries

51-200Employees

Risks

Increased competition may lead to higher acquisition costs for CSC Generation.

Operational challenges in integrating new brands like Backcountry could affect performance.

Economic downturns could reduce consumer spending, impacting CSC's profitability.

Differentiation

CSC Generation specializes in acquiring and revitalizing struggling retail brands.

The company integrates brands into its platform to drive growth and profitability.

CSC Generation identifies 'unsexy' opportunities with significant potential for turnaround.

Upsides

CSC Generation's acquisition of Backcountry expands its consumer-centric brand portfolio.

The rise of AI-driven personalization can enhance CSC's customer engagement and conversion rates.

Direct-to-consumer models offer CSC increased profitability by cutting out intermediaries.

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