[Remote] Learning Facilitation Professional 2 at Humana

San Antonio, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Health InsuranceIndustries

Requirements

Bachelor's degree
2 or more years of training or learning development experience
Proficiency in Microsoft Office applications including Outlook, PowerPoint, Microsoft Project
Passionate about contributing to an organization focused on continuously improving consumer experiences
Must meet internet speed requirements (minimum download 25 Mbps, upload 10 Mbps) for Home or Hybrid Home/Office roles
Ability to work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Willingness to provide social security number if considered for an interview

Responsibilities

Uses instructional design and adult learning theory to determine appropriate solutions to knowledge or performance gaps
Analyzes content, organizes content, designs solutions, and writes storyboards, scripts, performance support, mobile learning, and learning guides
Analyzes learning needs and collaborates with subject matter experts to provide input for course content
Writes effective learning objectives and coordinates performance assessments to measure training effectiveness
Ensures course materials are current and relevant to training needs
Tracks and analyzes training program effectiveness by examining learner satisfaction levels, proficiency testing, and job performance improvement
Provides instruction and delivers training
Uses social media and collaborative tools to facilitate learning
Plans, organizes, and develops training curriculum, materials, job performance aids, and programs to meet specific training needs
Uses consultative skills to conduct projects and needs analysis with clients to determine whether learning solutions are necessary or relevant
Understands department, segment, and organizational strategy and operating objectives, including linkages to related areas
Makes decisions regarding own work methods, occasionally in ambiguous situations, with minimal direction

Skills

Key technologies and capabilities for this role

Instructional DesignAdult Learning TheoryStoryboardingScript WritingPerformance SupportMobile LearningLearning ObjectivesPerformance AssessmentsTraining EvaluationSocial Media ToolsCollaborative ToolsCurriculum DevelopmentNeeds Analysis

Humana

Health insurance provider for seniors and military

About Humana

Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.

Louisville, KentuckyHeadquarters

1961Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Risks

Potential over-reliance on AI could disrupt operations if systems fail or are compromised.

Rising medical costs and tightening Medicare reimbursements may strain financial performance.

Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.

Differentiation

Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.

The company emphasizes inclusivity, offering free language interpreter services for accessibility.

Humana leverages AI and cloud technologies through a partnership with Google Cloud.

Upsides

Humana's investment in Healthpilot enhances digital enrollment for Medicare options.

The company is the first insurer to cover TMS therapy for adolescent depression.

Humana's focus on value-based care aims to improve outcomes for kidney disease patients.

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