Culinary Lead, FT (Sur La Table) at CSC Generation

Natick, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, CulinaryIndustries

Requirements

Culinary expertise and teaching skills
Business acumen to drive sales and performance
Ability to lead, coach, and inspire a team
Knowledge of food safety standards, local health codes, and sanitation regulations
Expertise in handling kitchen tools, ingredients, equipment, liquor, wine, and beer (with compliance to alcohol regulations)
Ability to analyze key performance metrics and optimize store performance
Current knowledge of products through training and independent resources
Commitment to customer-focused, Guest Obsessed culture

Responsibilities

Support recruitment, training, and ongoing development of a high-performing culinary team
Lead, coach, and inspire associates to exceed performance expectations and uphold positive team culture
Provide in-the-moment coaching and feedback; communicate performance issues to General Manager/Store Manager
Represent Sur La Table’s brand by creating memorable, educational experiences to inspire repeat visits and loyalty
Maintain expertise on products via training and additional resources
Ensure outstanding cooking class experiences by following recipes/game plans and holding employees accountable
Work with store leadership to increase foot traffic and engagement through cooking classes and private events
Lead customer-focused culture in kitchen and retail sales floor for exceptional experiences
Assist in driving sales growth through culinary and retail strategies
Analyze daily key performance metrics to optimize store performance
Meet or exceed culinary program goals (e.g., second-class sign-ups, retail culinary sales, guest feedback)
Ensure compliance with food safety, health codes, sanitation, and alcohol regulations
Properly handle tools, ingredients, and kitchen equipment for safe, efficient environment
Maintain accurate inventory, minimize shrink, and control supply/culinary expenses
Ensure store safety, cleanliness, and address maintenance needs promptly

Skills

Culinary Expertise

Leadership

Team Development

Coaching

Customer Experience

Sales

Teaching Skills

Recruitment

Training

Brand Representation

CSC Generation

Acquires and revitalizes struggling retail brands

About CSC Generation

CSC Generation specializes in acquiring and revitalizing struggling retail brands to make them profitable. The company identifies underperforming brands with potential and integrates them into its operating platform, which includes technology, skilled personnel, and efficient processes. This approach has allowed CSC Generation to successfully transform several well-known brands, such as DirectBuy and Sur La Table, into profitable ventures. The company generates revenue through the sales of products from its portfolio, which features over 325,000 items and attracts around 10 million monthly page views. Unlike many competitors, CSC Generation focuses on "unsexy" opportunities—brands that others might overlook but have significant turnaround potential. The goal of CSC Generation is to drive growth and profitability for the brands it acquires, ultimately enhancing the customer experience and increasing sales.

Merrillville, IndianaHeadquarters

2016Year Founded

$107.6MTotal Funding

SERIES_ECompany Stage

Consumer Software, Consumer GoodsIndustries

51-200Employees

Risks

Increased competition may lead to higher acquisition costs for CSC Generation.

Operational challenges in integrating new brands like Backcountry could affect performance.

Economic downturns could reduce consumer spending, impacting CSC's profitability.

Differentiation

CSC Generation specializes in acquiring and revitalizing struggling retail brands.

The company integrates brands into its platform to drive growth and profitability.

CSC Generation identifies 'unsexy' opportunities with significant potential for turnaround.

Upsides

CSC Generation's acquisition of Backcountry expands its consumer-centric brand portfolio.

The rise of AI-driven personalization can enhance CSC's customer engagement and conversion rates.

Direct-to-consumer models offer CSC increased profitability by cutting out intermediaries.

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