CRM Operations Manager, Nutrition Division at Abbott

Ho Chi Minh City, Vietnam

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, NutritionIndustries

Requirements

5–8 years of experience in CRM including platform design and management, customer lifestyle segmentation, and omni-channel marketing
Strong background in project and stakeholder management
Experience in developing customer acquisition, re-engagement, and retention strategies
Confident and articulate communicator capable of inspiring strong collaboration, presenting to junior executives and senior leaders, tailoring content and delivery accordingly
Excellent problem-solving skills with ability to understand and apply analytical judgment
Ability to break down complex problems into manageable goals and actions
Proven ability to navigate complex organizations and build collaborative relationships across departmental lines
Knowledge of the latest industry technologies, able to review and provide recommendations

Responsibilities

Operational process design and implementation of Target Operating Model
Work with IT team and external vendors to source and implement appropriate technology solutions for business initiatives
Audit, identify, and optimize campaign strategies and factors impacting program performance; identify trends, issues, gaps, and improvement opportunities across CRM programs continuously
Provide strategic guidance and recommendations on increasing new users (NU) and sales for brands
Support strategic campaign planning, including working with Operations Manager for Pediatrics & Adults and CRM Manager Analytics to identify key performance metrics, required resources, systems integrations, and develop end-to-end project plans
Liaise with Brand teams and related parties on program setup, execution, and operational reporting/analyses
Manage daily operations including supervising campaign execution and resolving operational issues
Create and update internal CRM Operations procedure documents as needed
Schedule campaign WIP meetings and circulate follow-up actions
Manage and resolve campaign operational issues

Skills

Key technologies and capabilities for this role

CRMProject ManagementStakeholder ManagementVendor ManagementPerformance ManagementProcess DesignTarget Operating ModelIT ImplementationMarketing CollaborationProcurement

Questions & Answers

Common questions about this position

What is the work location for this CRM Operations Manager role?

The role requires working at the Abbott Office and Vendor Office in Tan Binh.

What are the working hours for this position?

The working time is Monday to Saturday.

Who does this role report to?

The position reports directly to the CRM Director.

What are the main responsibilities of the CRM Operations Manager?

Key responsibilities include operational process design, working with IT and vendors on technology solutions, auditing and optimizing campaign strategies, providing strategic guidance on sales growth, supporting campaign planning, liaising with brand teams, managing daily operations, and creating procedure documents.

What does Abbott offer in terms of company culture and career growth?

Abbott provides career development opportunities with an international company, is recognized as a great place to work globally, and supports doing work that matters while allowing employees to grow, learn, and be their true selves.

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees