Core Operations Lead at TSMG

Washington, District of Columbia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Autonomous Vehicles, Data CollectionIndustries

Requirements

Proven track record managing 24/7 operational environments
Strong understanding and application of SLAs and KPI-driven management
Demonstrated experience in vendor management and holding vendors accountable
Exceptional organizational, planning, and time-management skills
Adept at thriving under pressure with a proactive, solution-oriented mentality
Strong communication and interpersonal skills to engage effectively across teams
Expertise in performance management, including reviews, coaching, and corrective measures
Prior experience in the autonomous vehicle industry or a similar field
Ability to implement industry best practices and innovative approaches to operations

Responsibilities

Ensure seamless 24/7 AV operations with uninterrupted service
Implement and manage efficient shift schedules
Monitor SLA compliance and consistently meet KPIs
Conduct regular staff performance reviews
Develop and execute contingency plans for disruptions
Pre-plan and structure all operational activities with precision
Keep operational documentation and SOPs up to date
Manage vendor relationships in line with program metrics and contracts
Hold vendors accountable through performance reviews and issue resolution
Build strong partnerships to enhance vendor performance and service quality
Evaluate staff capabilities through regular performance reviews
Provide mentoring and professional development opportunities
Address performance issues with corrective measures and support
Foster a positive, collaborative, and growth-focused work culture
Prepare and present weekly, monthly, and quarterly business reviews
Analyze operational data for trends and improvement opportunities
Deliver actionable performance reports to stakeholders
Identify and resolve operational issues proactively
Develop innovative solutions to boost productivity and efficiency
Make sound decisions in high-pressure, fast-paced environments

Skills

Shift Scheduling

SLA Compliance

KPI Management

Vendor Management

Performance Reviews

Data Analysis

SOP Documentation

Problem Solving

Stakeholder Reporting

Contingency Planning

TSMG

Specialized data collection for tech companies

About TSMG

TSMG specializes in data collection services, primarily supporting tech companies in Europe and North America. The company manages complex data collection projects, providing comprehensive support that includes recruiting participants and handling logistics. TSMG works with Fortune 500 clients to gather large volumes of accurate and diverse datasets, which are essential for improving AI systems. What sets TSMG apart from its competitors is its ability to assemble and manage high-performing teams, ensuring that projects are executed efficiently and tailored to meet specific client needs. The goal of TSMG is to empower its clients by delivering high-quality data that enhances their operational intelligence.

Warsaw, PolandHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Data & Analytics, Consulting, AI & Machine LearningIndustries

51-200Employees

Risks

Emerging startups offer innovative data solutions at lower costs, threatening TSMG's market share.

Rapid AI advancements may require TSMG to invest in new tools and training.

Stringent data privacy regulations in Europe could increase TSMG's compliance costs.

Differentiation

TSMG offers end-to-end data collection services for Fortune 500 companies.

The company excels in recruiting and managing high-performing teams for complex projects.

TSMG provides tailored solutions by understanding and addressing specific client needs.

Upsides

Growing demand for AI training data boosts TSMG's data collection services.

Remote work expands the talent pool for TSMG's recruitment outsourcing services.

AI integration in travel management enhances service efficiency and personalization.

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