Contractor: Deal Support Coordinator

Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

EdTechIndustries

Requirements

Candidates should possess a Bachelor's degree or equivalent experience, with at least 1 year of experience in data entry, sales support, customer service, or operations. Familiarity with Salesforce, Microsoft Suite, and Adobe tools is a plus. Strong attention to detail, accuracy, and consistency are essential, as is the ability to manage multiple tasks and meet deadlines in a fast-paced environment. Professional-level English communication skills (written and verbal) are required, along with a proactive, collaborative attitude and eagerness to learn sales operations processes.

Responsibilities

The Deal Support Coordinator will review and verify incoming deals for accuracy, ensuring transactions adhere to revenue recognition policies and operational guidelines. Responsibilities include ensuring proper documentation and resolution of non-standard deal approvals, handling contract amendments, and maintaining data integrity in Salesforce CPQ by correcting discrepancies. The role involves accurately entering and updating deal data in Salesforce and related systems, monitoring and routing requests from the internal Slack deal support hotline, and serving as a subject matter expert for customer-facing teams. Additionally, the coordinator must consistently meet defined SLAs and service standards for timely bookings and resolutions, and provide general administrative support to the Deal Desk team.

Skills

Deal Support

Sales Operations

Data Entry

Salesforce CPQ

Salesforce

Microsoft Suite

Adobe

Attention to Detail

Task Management

Deadline Management

Customer Service

Contract Amendments

Revenue Recognition Policies

Data Integrity

Newsela

Provides tailored educational content for K-12

About Newsela

Newsela offers tailored educational content for K-12 students, providing engaging instructional materials in subjects like English Language Arts, Science, and Social Studies. Schools and districts subscribe to access a library of articles that are updated daily and available at five different reading levels, ensuring accessibility for all students. The platform integrates with Learning Management Systems and includes features like activities and reporting tools to support teachers. Newsela's goal is to enhance student engagement and improve teaching methods through flexible, standards-aligned resources.

New York City, New YorkHeadquarters

2013Year Founded

$167.5MTotal Funding

SERIES_DCompany Stage

EducationIndustries

201-500Employees

Benefits

Medical, dental, & vision insurance

Pet insurance

Work from home

Parental leave

Flexible PTO

Inclusive experiences

Professional development

Risks

Partnerships with controversial content providers may lead to backlash and affect market reach.

Recent layoffs could indicate financial instability or restructuring challenges.

New CEO Pep Carrera may lead to strategic shifts disrupting client relationships.

Differentiation

Newsela offers content at five reading levels, catering to diverse student needs.

The platform integrates with Learning Management Systems for seamless educational content delivery.

Newsela's partnerships enhance its content library, supporting social-emotional learning initiatives.

Upsides

Increased demand for personalized learning tools boosts Newsela's growth potential.

The acquisition of Formative enhances Newsela's real-time assessment capabilities.

Hybrid learning models increase demand for Newsela's flexible digital content.

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