Contact Center Account Executive-Mid-Market at RingCentral

Denver, Colorado, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

UCaaS, Contact Center, TechnologyIndustries

Requirements

Proven success in cloud Contact Center or SaaS sales, ideally in the Mid-Market segment
Strong ability to develop relationships with technical and business stakeholders
Experience selling to Line-of-Business and IT leaders, including C-level
Deep understanding of CCaaS, UCaaS, and cloud communications solutions
Ability to work cross-functionally in a matrixed environment
Highly organized, self-driven, and results-oriented mindset

Responsibilities

Drive Revenue Growth: Work with the Account Executive to grow a defined territory through new logo acquisition for contact center and cross sell within the existing RingCentral customer base
Upsell & Expand: Re-engage past opportunities and grow existing accounts by identifying additional Contact Center use cases. Drive AI strategy and understand business use cases
Be the Trusted CX AE Advisor: Communicate and demonstrate the value of RingCentral’s Contact Center portfolio—including Workforce Optimization, AI, and omnichannel capabilities—to senior-level stakeholders and IT decision-makers
Educate and Evangelize: Partner closely with internal RingCentral Sales teams to increase Contact Center mindshare, provide enablement, and support GTM strategies
Develop Winning Strategies: Build and execute Territory, Account, and Opportunity Plans in collaboration with cross-functional teams including SEs, Channel Managers, Professional Services, and Marketing
Craft Tailored Solutions: Align RingCentral’s solutions—including Contact Center, RingCX, and Unified Communications offerings—to specific customer challenges and requirements
Customer Advocate: Champion customer needs internally to drive satisfaction and long-term partnership
Manage Full Sales Cycle: Utilize the RingCentral sales process to drive pipeline creation, progression, and deal closure
Forecast with Precision: Own your GTM plan, manage pipeline and funnel health, and consistently meet or exceed quota
Leverage the Channel: Partner with VARs and strategic alliances to expand reach and accelerate deal velocity for existing customers