[Remote] Community Manager at Mural

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

B2B SaaSIndustries

Requirements

Candidates should have over 5 years of experience in B2B SaaS marketing, with significant exposure to PLG environments. A proven track record in managing customer marketing, advocacy, or community programs is essential, along with experience driving customer review campaigns and managing presence on review platforms. Experience running digital customer events and advisory boards, exceptional storytelling skills, and experience producing customer-facing content are also required. Strong project management skills with attention to detail and deadlines, along with excellent interpersonal and communication skills for building customer relationships, are necessary. Experience with customer advocacy platforms, review management tools, CRM, marketing automation, and community software is a plus.

Responsibilities

The Community Manager will be responsible for building and energizing the customer community to drive advocacy, engagement, and retention. This includes cultivating customer champions, executing customer marketing programs, and activating passionate users to become brand advocates. Responsibilities involve identifying, recruiting, and nurturing customer advocates for various marketing initiatives, driving collection and management of customer reviews on leading platforms, and planning, executing, and optimizing digital events and engagement initiatives. The role also includes managing customer advisory boards, collaborating with customers and internal teams to gather and create compelling customer stories, designing and delivering programs for ongoing customer engagement, and measuring, tracking, and reporting on community engagement metrics. Additionally, the Community Manager will work closely with Product, Customer Success, and Sales teams to identify customer champions and ensure customer voices are represented.

Skills

Community Management

Customer Advocacy

Customer Engagement

Customer Marketing

B2B SaaS

PLG

Digital Campaigns

Customer Reviews

Webinars

Product Launches

Customer Advisory Boards

Case Studies

Success Stories

Community Programs

Metrics Tracking

Reporting

Mural

Digital workspace for team collaboration

About Mural

MURAL provides a digital workspace platform that enhances collaboration and creativity among teams. It allows users to brainstorm, plan, and design together in real-time, regardless of their location. The platform features digital whiteboards, sticky notes, templates, and integrates with other productivity tools, helping teams visualize ideas and streamline workflows. MURAL serves a wide range of clients, including businesses, educational institutions, and non-profits, and operates on a subscription-based model, offering different pricing tiers based on user count and features. This model supports a steady revenue stream and enables ongoing improvements to the service. MURAL distinguishes itself by focusing on uptime and reliability, ensuring that clients can depend on the platform for consistent service.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$210.9MTotal Funding

SERIES_CCompany Stage

Enterprise Software, EducationIndustries

501-1,000Employees