Senior Customer Marketing Manager

The Senior Customer Marketing Manager will build strong customer relationships, drive product adoption and retention, and amplify customer voices. This role involves shaping storytelling strategies in partnership with CS, PM, Sales, and Marketing teams, interviewing customers to craft success stories, and managing peer review platforms. Responsibilities also include sourcing customers for marketing initiatives, managing the Deeto instance, supporting the peer reference program, developing lifecycle marketing strategies to grow NRR/GRR, planning virtual events, scaling customer stakeholder campaigns, managing customer email and gifting initiatives, testing and scaling ABX expansion campaigns, establishing an executive advisory board, and sharing customer insights to influence company strategy. Additionally, the role includes creating enablement materials for Sales and Customer Success teams to amplify the customer perspective and informing the CS organization about upcoming campaigns.