Community Health Worker

About Devoted Health

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!

Job Description

This is a fully remote role, but you must be located in the Mountain or Pacific Time Zones.

Devoted Medical was founded on the belief that if we treat each patient like we would our loved ones, we can meaningfully improve healthcare experiences and outcomes for some of America’s most vulnerable patient populations. The Gold Care Program is at the heart of this goal: we are a highly collaborative, multidisciplinary team of physicians, nurse practitioners, nurse case managers, social work case managers, community health workers, and outreach specialists united by our mission to build a better care delivery system for Devoted’s most complex members. Through a mixture of in-home and virtual interventions, we provide whole-person clinical, social and logistical support for patients with complex chronic conditions and patients at high risk of hospital admissions.

The Community Health Worker (CHW) is vital to the Gold Care Program, playing a critical role in building trusting patient relationships and empowering patients to live healthy, dignified, independent lives. The CHW’s primary responsibilities include in-home and/or virtual patient visits (dependent on geography and program needs) using the 5M’s framework, front-line patient advocacy, community resource connection, care navigation/coordination, and wellness & life skills coaching. To succeed in this role, an individual must be an adaptable & resourceful problem-solver, a compassionate & collaborative team player, and feels a deep connection to our mission to treat each of our patients as we would our own family.

Your Responsibilities and Impact will include:

Patient Advocate & Community Resource Connector

• Screening patients for Social Determinants of Health (SDOH) needs & mobilize appropriate community-based resources, ensuring long term patient success
• Identify & maintain list of community resources to meet patient needs (i.e., transportation, housing, financial, food, medication discounts, support groups)
• Perform a mixture of virtual, telephonic & field-based (depending on geography) patient outreach, education & engagement visits to build rapport and overcome barriers

Care Navigator/Coordinator

• Serve as Care Traffic Controller, working closely with patients’ PCP, specialists, and the interdisciplinary care team to facilitate and track resolution of clinical orders, such as scheduling appointments, diagnostic testing, DME, and Home Health
• Collaborate with interdisciplinary care team in reviewing patient panel needs and expediting/prioritizing key tasks such as scheduling follow-up visits and coordination of STARs gaps closure
• Prepare for, and actively participate in, weekly interdisciplinary care team meetings, helping the team to identify high risk patients, solutions to overcome barriers, and defining next steps towards meeting goals

Wellness & Life Skills Coach

• Assist patients with practical skill development, such as tech and health literacy, smoking cessation, budgeting, and nutrition education
• Conduct Fall Risk Assessments in home and provide education to patient on safety concerns identified
• Educate & motivate patients’ families and caregivers on patient needs to establish a sustainable support system

Required skills and experience