[Remote] Follow-up Senior Program Delivery Professional – In home Health & Wellbeing Assessment (IHWA) at Humana

San Antonio, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Bachelor's degree
5 or more years of vendor management, program delivery and/or operations experience
Experience analyzing data and reports
Demonstrated ability to articulate ideas effectively in both written and oral forms
Strong relationship building skills
Strong knowledge of Microsoft Office XP products (Word & Excel)

Responsibilities

Provide input and operationalize new follow-up programs
Serve as point of contact for vendor initial questions and feedback
Develop and maintain KPI program reports
Work with internal partners to develop detailed reports
Listen and review outreach calls to members

Skills

Key technologies and capabilities for this role

vendor managementprogram deliveryoperationsdata analysisKPI reportingprogram reportingrelationship buildingoutreach calls review

Questions & Answers

Common questions about this position

Is this position remote or does it require office work?

The position is remote or with a strong preference for hybrid in the Waterside Louisville, KY office. Home or Hybrid Home/Office employees must meet minimum internet speed requirements of 25 Mbps download and 10 Mbps upload.

What are the required qualifications for this role?

A Bachelor's degree is required, along with 5 or more years of vendor management, program delivery and/or operations experience, experience analyzing data and reports, demonstrated ability to articulate ideas effectively in written and oral forms, strong relationship building skills, and strong knowledge of Microsoft Office products (Word & Excel).

What is the salary for this position?

This information is not specified in the job description.

What benefits are offered for remote employees?

Employees who live and work from Home in California, Illinois, Montana, or South Dakota will receive a bi-weekly payment for internet expenses, and Humana provides telephone equipment for Home or Hybrid Home/Office employees.

What experience makes a candidate stand out for this role?

Desirable qualifications include a Master's Degree in Business Administration or related field, PMP certification, and experience in Stars, Risk Adjustment, IHWA, or the health care/managed care environment.

Humana

Health insurance provider for seniors and military

About Humana

Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.

Louisville, KentuckyHeadquarters

1961Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Risks

Potential over-reliance on AI could disrupt operations if systems fail or are compromised.

Rising medical costs and tightening Medicare reimbursements may strain financial performance.

Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.

Differentiation

Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.

The company emphasizes inclusivity, offering free language interpreter services for accessibility.

Humana leverages AI and cloud technologies through a partnership with Google Cloud.

Upsides

Humana's investment in Healthpilot enhances digital enrollment for Medicare options.

The company is the first insurer to cover TMS therapy for adolescent depression.

Humana's focus on value-based care aims to improve outcomes for kidney disease patients.

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