Commercial Solutions Engineer

Employment Type: Full-time Location Type: US Based Hybrid Salary Range: $131,200.00 - $262,400.00

Position Overview

At Zoom, we're on a mission to make communications frictionless and empower people to accomplish more. We are looking for a high-impact, customer-obsessed Commercial Solutions Engineer to join our dynamic pre-sales team. In this strategic role, you will partner with Zoom Account Executives to acquire brand new customers in our Commercial account segment, serving as their trusted advisor and technical champion during the buying journey. You will be responsible for deeply understanding each customer’s business objectives, identifying and aligning Zoom’s platform capabilities to meet those needs, and crafting compelling, value-based technical solutions that drive transformational outcomes. This is a US-based hybrid role focused on providing the best combination of virtual and in-person engagements based on customer needs.

Key Responsibilities

• Account Acquisition: Own the technical pre-sales relationship while helping to land new accounts, partnering with Commercial Account Executives to acquire new customers.
• Discovery & Solution Design: Lead discovery engagements to uncover pain points, technical requirements, and key business drivers that inform Zoom’s solution design.
• Product Demonstrations & Proofs-of-Concept: Deliver tailored, high-impact product demonstrations, architecture walkthroughs, and proof-of-concept engagements that illustrate how Zoom’s platform solves real customer challenges.
• Solution Proposal: Design and propose end-to-end Zoom solutions (including Meetings, Phone, Contact Center, Rooms, Events, AI, etc.) that integrate with customers' IT and security environments.
• Influence & Recommendation: Influence buying decisions by presenting clear, credible, and ROI-based recommendations to both technical and executive stakeholders.
• Customer Advocacy: Act as the voice of the customer within Zoom, collaborating closely with Product, Engineering, and Support to advocate for enhancements that improve customer success.
• Industry Expertise: Stay ahead of industry trends and competitive dynamics to ensure best-in-class knowledge of unified communications, collaboration, employee experience, and customer experience technologies.
• Mentorship: Mentor and coach junior SEs, contributing to team excellence and elevating the pre-sales craft across Zoom.

What We're Looking For

• Experience: 5+ years of experience in a customer-facing pre-sales engineering, solutions architecture, or consulting role, ideally in the SaaS, Unified Communications, or Collaboration space.
• New Account Acquisition: Demonstrated success with acquiring new accounts of any size; understanding of the sales cycle, winning new business, customer IT environments, and procurement processes.
• Technical Knowledge: Deep knowledge across modern communications technologies, including VoIP, SIP, video conferencing, identity and access management (SSO/SAML), and contact center platforms.
• Cloud & Security: Strong understanding of cloud infrastructure, APIs, integrations, and security best practices.
• Communication Skills: Proven ability to engage both technical and non-technical audiences, with excellent storytelling, presentation, and whiteboarding skills.
• Deal Management: Comfortable managing multiple complex deals simultaneously, with a strong bias for action and outcome orientation.
• Teamwork & Growth Mindset: A team player who thrives in a fast-paced, high-growth environment, with a passion for learning, teaching, and enabling others.
• Travel: Willingness to travel up to 25% to meet strategic customers and attend key industry events.

About Zoom

At Zoom, we’re on a mission to make communications frictionless and empower people to accomplish more. From changing the way global businesses connect to transforming how healthcare, education, and government organizations operate, Zoom is the communications backbone for enterprises across the world. With a people-first culture and a relentless commitment to innovation, we help teams stay connected, productive, and secure—anywhere, anytime.

Ready to Zoom? If you're a strategic thinker with a passion for solving complex problems, building trusted customer relationships, and delivering world-class solutions—we want to hear from you.