8x8

National Account Manager - Value-added Resellers

California, United States

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries

Company Information

8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth. Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

Position Overview

  • Location Type: [Not Specified]
  • Job Type: Full time
  • Salary: [Not Specified]

The National Channel Manager manages strategic Value-Added Reseller partnerships, which generate revenue by developing and executing strategies and business plans to sell new and existing company services and products to business-to-business clients. This quota-carrying role is responsible for the accounts' strategy, growth, and forecasting.

Responsibilities

  • Build a fiscal quarter and annual strategy
  • Build and strengthen relationships with partner leadership and stakeholders' business units
  • Identify, qualify, recruit, and develop new reseller partnerships to meet or exceed sales targets.
  • Develop and implement campaigns with Marketing and Sales to identify opportunities to cross-sell and upsell accounts, increase the total number of end customers, and partner with the company.
  • Create strategic business plans with Marketing and Sales to win new business from existing customers.
  • Develop sales in a designated account base by working with partners to identify new sales opportunities.
  • Ensure continued enablement and updates on 8x8 product portfolio and 8x8 GTM Report, and manage annual strategy.
  • Coordinate and deliver training and onboarding programs for Partners to ensure sales readiness for company products and processes, including product and systems training.
  • Manage and serve as the escalation path for end customers and partners to ensure an excellent customer experience.
  • Provide accurate and detailed weekly, monthly, and quarterly forecast funnel of identified and proposed opportunities to meet or exceed quota requirements.

Requirements

  • 5+ years of channel experience
  • 5+ years of related experience in a national channel position working with Value Added Resellers
  • Advanced understanding of 8x8’s UCaaS and CCaaS solutions
  • Strong communication skills - written, verbal, and presentation
  • Solid collaboration skills; experience leading initiatives with cross-functional teams preferred
  • Ability to forge strong relationships across various stakeholder business units and position us as a go-to partner
  • Highly detailed and process-oriented
  • Proven track record of success
  • Must be motivated, organized, a self-starter, and be able to deal with ambiguity and work in a fast-paced environment

Compensation

The compensation range reflects the Company’s good faith belief at the time of posting. 8x8 has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay across the U.S. for this role; the applicable base pay range will depend on what ultimately is determined to be the candidate’s primary work location. Further, individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience, knowledge, success, education and skills. Base pay r

Skills

Partnership Development
Account Management
Strategic Planning
Sales Forecasting
Business Development
Marketing Collaboration
Customer Relationship Management

8x8

Cloud communications and collaboration platform

About 8x8

8x8 provides cloud communications and collaboration services to businesses worldwide, offering a suite of tools that enhance communication. Their main product, the 8x8 Experience Communications Platform, combines voice, video, chat, and contact center services into one platform, allowing businesses to manage both customer engagement and internal communications seamlessly. This platform is known for its high call quality and 24/7 customer support in multiple languages. Unlike many competitors, 8x8 operates on a subscription model, which allows for scalability and customization based on specific business needs. The company also offers advanced analytics to help businesses improve their customer experience. 8x8's goal is to provide secure and reliable communication solutions that meet the needs of businesses handling sensitive information.

Campbell, CaliforniaHeadquarters
1987Year Founded
$253.1MTotal Funding
IPOCompany Stage
Data & Analytics, Enterprise Software, CybersecurityIndustries
1,001-5,000Employees

Risks

Increased competition from emerging players like Five9.
Potential security vulnerabilities from third-party integrations.
Rapid technological advancements may outpace current offerings.

Differentiation

8x8 holds over 125 patents, showcasing its commitment to innovation.
Recognized as a leader in Unified Communications by Gartner for 13 consecutive years.
Offers a comprehensive platform unifying customer engagement and internal communications.

Upsides

AI-powered insights enhance decision-making and customer satisfaction.
Video engagement capabilities offer dynamic and personalized customer interactions.
Strong global presence with support in over 55 countries.

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