8x8

National Account Manager - Value-added Resellers

California, United States

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries

Requirements

Candidates should possess 5 or more years of channel experience, with at least 5 years of experience in a national channel position specifically working with Value-Added Resellers, and an advanced understanding of 8x8’s UCaaS and CCaaS solutions. Strong communication skills, both written and verbal, are required, along with solid collaboration skills and the ability to forge strong relationships across various stakeholder business units. The ideal candidate should be a self-starter, organized, and comfortable working in a fast-paced environment while handling ambiguity.

Responsibilities

As a National Account Manager, the individual will be responsible for building and executing a fiscal quarter and annual strategy for strategic Value-Added Reseller partnerships, managing relationships with partner leadership and stakeholders, identifying and developing new reseller partnerships to meet sales targets, creating strategic business plans with Marketing and Sales to win new business, coordinating training programs for Partners, and serving as the escalation path for end customers and partners to ensure an excellent customer experience. They will also provide accurate sales forecasts and ensure continued enablement on 8x8 product portfolio and GTM Report, and manage annual strategy.

Skills

Partnership Development
Account Management
Strategic Planning
Sales Forecasting
Business Development
Marketing Collaboration
Customer Relationship Management

8x8

Cloud communications and collaboration platform

About 8x8

8x8 provides cloud communications and collaboration services to businesses worldwide, offering a suite of tools that enhance communication. Their main product, the 8x8 Experience Communications Platform, combines voice, video, chat, and contact center services into one platform, allowing businesses to manage both customer engagement and internal communications seamlessly. This platform is known for its high call quality and 24/7 customer support in multiple languages. Unlike many competitors, 8x8 operates on a subscription model, which allows for scalability and customization based on specific business needs. The company also offers advanced analytics to help businesses improve their customer experience. 8x8's goal is to provide secure and reliable communication solutions that meet the needs of businesses handling sensitive information.

Campbell, CaliforniaHeadquarters
1987Year Founded
$253.1MTotal Funding
IPOCompany Stage
Data & Analytics, Enterprise Software, CybersecurityIndustries
1,001-5,000Employees

Risks

Increased competition from emerging players like Five9.
Potential security vulnerabilities from third-party integrations.
Rapid technological advancements may outpace current offerings.

Differentiation

8x8 holds over 125 patents, showcasing its commitment to innovation.
Recognized as a leader in Unified Communications by Gartner for 13 consecutive years.
Offers a comprehensive platform unifying customer engagement and internal communications.

Upsides

AI-powered insights enhance decision-making and customer satisfaction.
Video engagement capabilities offer dynamic and personalized customer interactions.
Strong global presence with support in over 55 countries.

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