Solutions Engineer, AT&T

Position Overview

• Location Type: Not Specified
• Job Type: Full time
• Salary: Not Specified

RingCentral is a $2 Billion annual revenue company with double-digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center, and AI-powered adjacencies. The company invests over $250 million annually in its AI-enabled technology and platforms, including its proprietary AI solution, RingSense AI.

The RingCentral Carrier Sales Engineer is a technical pre-sales specialist responsible for partnering with AT&T Business segments, direct sellers, and their Channel Partners to drive technical sales of AT&T Office@Hand in the US Western States. This role requires in-depth knowledge of the entire RingCentral Ecosystem, including other UCaaS solutions, Legacy voice, data networking, and security.

Responsibilities

• Partner with key AT&T and Channel Partners to understand opportunities and support requirements.
• Provide in-region onsite support for AT&T and Customers.
• Serve as the subject matter expert (SME) for solutions jointly created by RingCentral and AT&T, meeting with AT&T technical teams.
• Communicate the AT&T Office@Hand and RingCentral value proposition to AT&T Sales and Technical Sales teams, as well as targeted business customers.
• Coordinate with the RingCentral AT&T Office@Hand sales team, AT&T sales teams, AT&T Cloud Voice overlay team, and AT&T Sales Engineering teams to develop Sales Plans and Target Account Plans.
• Demonstrate the AT&T Office@Hand solution to AT&T Sales/Technical Sales teams and targeted business customers.
• Partner with Product team stakeholders to develop and prioritize the Product roadmap.
• Cultivate relationships with internal and external aligned Partners and resources.
• Evaluate new technical solutions to meet or exceed prospect and customer requirements.
• Stay up-to-date on relevant competitive solutions, products, and services.
• Support and participate in performing advanced technical presentations for customers and prospects, both remotely and in-person, with other Sales Engineers.
• Develop and maintain expert understanding of all RingCentral applications and products.
• Represent AT&T/RingCentral at conferences, industry, and sales events.
• Actively participate as an SME for RingCentral products and technologies.
• Undertake continued education on the platform and underlying technologies.
• Act as a trusted advisor within the Sales and Pre-Sales community, providing world-class operational and technical support.
• General partner enablement and training.
• Conduct remote and onsite product demonstrations.
• Co-sell with partners.
• Validate prospect network readiness.
• Conduct solution validation via Proof of Concepts (POC) for sales opportunities.
• Business development.
• Monitor and support SE collaborative teams.
• Manage customer feature requests and document them for the product team.
• Perform lab testing.
• Support AT&T’s related internal and customer-facing events.

Requirements

• In-depth knowledge of the entire RingCentral Ecosystem, including other UCaaS solutions, Legacy voice, data networking, and security.
• Ability to understand and translate customer business requirements into solutions that deliver business benefits.

Company Information

RingCentral is a $2 Billion annual revenue company with double-digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center, and AI-powered adjacencies. RingCentral invests more than $250 million annually to ensure its AI-enabled technology and platforms meet or exceed the needs of its customers. RingSense AI is its proprietary AI solution.