LivePerson

Commercial and Technology Counsel

Australia

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, Biotechnology, SaaSIndustries

Job Title: Technology Licensing Counsel

Company Overview:

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Position Overview:

LivePerson is looking for a dynamic, hands-on technology licensing counsel capable of supporting commercial contracting as well as privacy and AI Compliance. In this role, you will work within the Legal team to support sales and commercial contracting and to align and create internal and customer-facing processes that support trusted AI innovation, data privacy and regulatory compliance. You will get to work with some of the top global brands and with a team of world-class professionals. Most of all, your expertise, knowledge, and experience will help define standards for the continued expansion of our vision. This role will be cross-functional and highly dynamic, reporting into LivePerson’s Legal team.

Responsibilities:

  • Engage in all facets of B2B commercial and technology SaaS contracting supporting our sales and business teams in managing and negotiating commercial agreements and related documentation.
  • Support all legal processes related to customer queries, RFPs, RFIs, questionnaires and FAQs.
  • Assist in developing and maintaining processes and frameworks to align our business practices with privacy and AI standards globally.
  • Collaborate and partner with the Legal, Security, Product and Engineering teams as well as other business areas to support innovation while governing data and AI efficiently and effectively in compliance with applicable laws and regulations.
  • Manage third-party privacy topics including supporting third-party due diligence and data privacy impact assessments with respect to partners and vendors.
  • Assist in creating and improving form agreements and playbooks.
  • Draft, review, and advise on employment agreements, contractor agreements, and executive offer letters in alignment with company policy and employment laws.
  • Partner with HR and leadership teams on employment-related legal matters, including contract terms, equity components, restrictive covenants, and separation agreements.

Requirements:

  • Experience: 5-7 years’ experience working as legal counsel with SaaS, data privacy or AI or similar role in a Global Technology Company.
  • Contracting: Experience with SaaS sales and commercial contracts and licensing.
  • Compliance: Experience with data privacy, AI compliance and data mapping.
  • Project Management: Excellent project management skills.
  • Knowledge: Knowledge of regulations and best practices impacting data governance, data management, and artificial intelligence. Relevant certifications are highly preferred and expected.
  • Security: A high-level understanding of 3rd party security certifications.
  • Communication: Ability to communicate, at all levels, comfortably and with confidence - both technical and non-technical subjects and sometimes acting as a liaison/translator between parties.
  • Problem-Solving: Experience working through complex problems, and creating easy-to-follow solutions.
  • Adaptability: Ability to work under pressure on multiple projects.
  • Attitude: Passion for creating solutions with a positive attitude to change.
  • Analytical Skills: Excellent analytical skills and an informed, evidence-based approach.
  • Work Environment: Ability to work remotely or in a team setting as needed (we are a remote-first organization; but we also value time together).

Skills

Technology Licensing
Commercial Contracting
Privacy Compliance
AI Compliance
SaaS Contracting
B2B Contracting
Negotiation
Legal Processes
Customer Queries
RFPs
RFIs
Questionnaires
FAQs

LivePerson

Digital customer engagement and communication tools

About LivePerson

LivePerson provides businesses with tools to engage with their customers through digital channels. Their main product, LiveEngage, facilitates real-time interactions via live chat, messaging, and AI-driven bots across various platforms like websites, mobile apps, and social media. LivePerson's subscription-based model allows clients to access a suite of tools, including APIs and SDKs, to manage customer interactions and analyze performance. Unlike competitors, LivePerson focuses on enhancing customer experience with features like "click to message" and "click to chat," which enable direct communication from digital platforms. The company's goal is to improve customer service and engagement for businesses, ultimately leading to increased sales and satisfaction.

New York City, New YorkHeadquarters
1995Year Founded
$40.5MTotal Funding
IPOCompany Stage
Data & Analytics, Consumer Software, Enterprise SoftwareIndustries
1,001-5,000Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
401(k) Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays
Parental Leave
Family Planning Benefits
Fertility Treatment Support
Professional Development Budget
Tuition Reimbursement
Wellness Program
Mental Health Support
Flexible Work Hours
Remote Work Options
Employee Stock Purchase Plan

Risks

Emerging AI platforms could erode LivePerson's market share with competitive pricing.
Rapid AI advancements may require significant R&D investment to maintain competitiveness.
Data privacy concerns and regulatory changes could impact LivePerson's operations.

Differentiation

LivePerson's Conversational Cloud platform offers seamless AI-driven customer engagement solutions.
The company partners with industry leaders like Telnyx to enhance real-time communication.
LivePerson's subscription-based model ensures a steady revenue stream from diverse industries.

Upsides

Increased adoption of AI-driven solutions boosts LivePerson's market presence.
Recognition in Inc.'s 2024 Power Partner Awards enhances LivePerson's B2B reputation.
Partnerships with companies like Capitec expand LivePerson's customer service capabilities.

Land your dream remote job 3x faster with AI