Collector Associate II at Owens & Minor

Downers Grove, Illinois, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

High school diploma or equivalent
1+ years of customer service or related experience
Working knowledge of Microsoft Office, particularly Word, Excel, and Outlook
Excellent communication skills and the ability to practice proper phone and email etiquette
Ability to read, understand, and follow oral and written instructions
Familiar with medical terminology and insurances HCPC/ICD-9 codes
Provide feedback to Group Team Lead, Supervisor, and Manager regarding issues regarding accounts
Conducts routine tasks as directed; works under clearly defined guidelines
Contributes to specific objectives and outcomes as directed

Responsibilities

Answers questions from customers, clerical staff, and insurance companies
Identifies and resolves patient billing complaints
Handles customer collection calls
Documents activities in ERP system in an efficient, accurate, and timely manner
Ensures the billing activity is handled correctly
Ability to evaluate and secure the needed Rx’s, PA’s, and medical justification to facilitate payment of claims for initial and review/appeals payments
Ability to edit and resubmit claims for payment
Prepares and reviews clean claims for submission to various insurances either electronically or by paper

Skills

Key technologies and capabilities for this role

Medical TerminologyHCPCSICD-9ERP SystemsClaims ProcessingBillingCollectionsPrior AuthorizationsInsurance VerificationCustomer Service

Questions & Answers

Common questions about this position

What is the pay for the Collector Associate II position?

The anticipated pay range for this position is $20 hourly, though actual compensation may vary based on factors like experience, skills, education, and location.

What benefits does Owens & Minor offer to teammates?

Benefits include medical, dental, and vision insurance available on the first working day, 401(k) eligibility after one year of service, employee stock purchase plan, and tuition reimbursement.

What are the key requirements for this role?

Requirements include a high school diploma or equivalent, 1+ years of customer service or related experience, and working knowledge of Microsoft Office, particularly Word, Excel, and Outlook.

What skills are essential for success in this Collector Associate II position?

Essential skills include excellent communication skills with proper phone and email etiquette, familiarity with medical terminology and insurance HCPC/ICD-9 codes, and the ability to handle billing, collections, and claim submissions.

Is this a remote position or does it require office work?

This information is not specified in the job description.