Collections Representative
Owens & MinorFull Time
Entry Level & New Grad, Junior (1 to 2 years)
Candidates must possess strong problem-solving, decision-making, and analytical skills, with the ability to prioritize tasks and multitask in a fast-paced environment to meet deadlines. The role requires self-motivation, dedication, and organization. Candidates need the ability to work independently, proficiency in MS Office Suite (Excel, Word, Outlook, V-lookup), clear and professional verbal and written communication skills, strong teamwork abilities, and strong attention to detail. A minimum of 3 years of strong experience in Accounts Receivables and Collections, preferably in the retail industry, is required. Experience handling EDI accounts, obtaining payment information from Vendor Portals, and performing intense account reconciliation is also necessary.
The Collector Accounts Receivable is responsible for managing an assigned portfolio of 300-450 accounts, monitoring the aging report, and notifying customers of past due invoices. They will research and resolve customer deductions and chargebacks related to shipping violations, allowances, discounts, damages, pricing, and shortages, interacting with internal departments to validate deductions. The role involves disputing invalid deductions within expiration timeframes, preparing and submitting adjustments, reconciling RMA deductions, and maintaining transaction update notes in Excel and on accounts. Other duties as assigned may include performing related tasks.