Collections Specialist - Area
Republic Services$39,354 - $58,997/year
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Technology, Small Business LendingIndustries
Requirements
Candidates should have a Bachelor's Degree or equivalent work experience, along with over 5 years of professional experience in customer service, sales, or collections. They must possess strong analytical and written communication skills with high attention to detail, a competitive nature, the ability to work independently, and proficiency in navigating multiple computer programs simultaneously. Empathy, effective communication, and the ability to listen to customer needs are also essential.
Responsibilities
The Account Specialist will service a portfolio of small and medium-sized business customer accounts using various contact methods, including calls, texts, and emails. They will negotiate payment plans with customers to meet business objectives, achieve monthly payment recovery goals, and professionally leverage legal collections processes to drive customer engagement. The role also involves regularly documenting account status and next steps in Salesforce CRM.
Skills
Collections
Negotiation
Payment Plans
Customer Service
Salesforce CRM
Communication
Problem-Solving
Forward Financing
Provides fast funding solutions for small businesses
About Forward Financing
Forward Financing offers fast and flexible funding solutions to small businesses in the United States, focusing on those who may not qualify for traditional bank loans. Their main product is a merchant cash advance, which provides a lump sum of cash in exchange for a percentage of future sales, allowing for quick funding often within 24 hours. Unlike traditional lenders, Forward Financing operates in the alternative lending space, providing a more accessible application process, though at higher fees due to the increased risk. The company's goal is to support small business growth by offering reliable funding while adhering to high ethical standards.
Boston, MassachusettsHeadquarters
2012Year Founded
$365MTotal Funding
DEBTCompany Stage
Fintech, Financial ServicesIndustries
201-500Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
401(k) Retirement Plan
Unlimited Paid Time Off
Paid Parental Leave
Wellness Program
Professional Development Budget
Flexible Work Hours
Remote Work Options
Risks
New fintech startups in Boston may challenge Forward Financing's market share.
CEO Jason Mullins' strategic shifts could disrupt operations or alienate clients.
Expansion of $450 million credit facility may increase financial risk if not managed well.
Differentiation
Forward Financing offers fast, flexible funding with approvals within minutes.
The company has provided over $1.9 billion to 45,000 small businesses since 2012.
Forward Financing is A+ rated by the Better Business Bureau and has a 4.9-star Trustpilot rating.
Upsides
Increased demand for alternative lending boosts Forward Financing's market potential.
AI and machine learning enhance Forward Financing's risk assessment and underwriting processes.
Digital-first financial services trend aligns with Forward Financing's online application model.
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