Accounts Receivable Analyst

About Cars Commerce

Employment Type: Full time

At Cars Commerce, we’re fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace, Cars.com, our industry-leading digital experience, Dealer Inspire, our trade and appraisal technology, AccuTrade, our reputation-based digital wholesale auction marketplace, Dealerclub, or our new Cars Commerce Media Network, Cars Commerce is essential for success in the automotive industry.

No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it’s built into the very fabric of our shared values. We like to say we Rise Together – putting people at the center of what we do, from consumer to customer to community. Life at Cars Commerce makes it easy when we share the ethos to be Open to All, encouraging open-minded communication because we know diverse thinking yields better outcomes. But critical to our success is Caring to Challenge and Taking Ownership, fueling a competitive spirit in a respectful environment where we think about tomorrow but act today. At our foundation, we have integrity, Doing the Right Thing, even when it’s hard. It’s our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright unavoidable.

But don’t take our word for it. As a U.S. News & World Report Best Company to Work For in 2024, we're obsessive about the employee experience. We are among the top 20% being declared “Best” of our industry based on six critical factors that are important to employee wellbeing, like quality of pay, benefits, work life balance and more.

AR Analyst Role

The AR Analyst is the central figure of responsibility in the successful management of Account Receivables balances. The primary responsibility of the AR Analyst is to establish and maintain communication lines with various customer departments that may impact the payment status of customers, thus impacting Accounts Receivable. The ideal AR Analyst will proactively identify and quantify credit risk issues and create solutions for the resolution of these items. The position requires excellent communication and negotiating skills, strong analytical skills, and advanced organizational and presentation abilities.

Additional Duties

• Review and analyze 1250+ Dealer Customer AR accounts by making collection inquiries and efforts via phone, email and fax.
• Ability to proactively research any billing discrepancies causing the collection issue and make necessary corrections, including but not limited to: processing cancellation requests, issuing credits, applying misapplied payments and writing off debt when necessary.
• Communicate to customer in a professional manner
• Work closely with Sales to escalate and communicate the collection issues and communicate the resolution to Sales
• Thoroughly document all contacts on each account
• Responsible for meeting weekly, monthly and quarterly collection goals on assigned accounts.
• Prepare credits and/or billing corrections per established company guidelines

Accountability and Decision Making

• Responsible for managing all aspects of the Accounts Receivable accounts assigned in accordance with the Company credit and collection guidelines and policies.
• Responsible for communicating to the respective departments the root cause for collection issues that are related to billing discrepancies, product performance issues, sales issue, etc.
• Ability to provide resolution to collection issues to Management
• Ability to quickly identify accounts at risk proactively before delinquency become inevitable

Internal and External Contacts

• Communicate with external customers in a professional manner at all times to determine the root cause for the collection issue.
• Communicate with Sales