Clinical Success Director, Nursing (MT/PT)
Abridge- Full Time
- Senior (5 to 8 years)
Candidates must have at least 5 years of clinical experience and proven experience in customer success, account management, or project management. Strong relationship-building skills across an organization are essential, along with the ability to train and support healthcare staff effectively.
The Clinical Customer Success Executive will build and maintain strong relationships with healthcare staff and operational leaders, lead product implementations, and train nursing teams on the effective use of Hippocratic AI solutions. They will identify opportunities to improve workflows and patient care outcomes, manage day-to-day client relationships, and collaborate with internal teams to enhance user experiences. The role involves establishing success metrics, extensive travel for onsite support and training, and sharing best practices from AI implementation within the nursing leadership team.