Clinical Support Specialist

United States

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$56,000 – $62,500Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Dental, HealthcareIndustries

Requirements

Candidates should possess 5 years of professional lab experience, preferably with expertise in specific SKUs, and a minimum of 2 years of experience with CAD/CAM design and 3Shape Design. They must demonstrate the ability to resolve doctor client issues and deliver a great experience through phone, chat, and in-person communication, along with a desire to work in an ambiguous, high-velocity environment and a willingness to be hands-on and proactively fix problems. Strong intellectual curiosity and research abilities are also required.

Responsibilities

The Clinical Support Specialist will serve as a dental expert for supported product lines, providing support to Doctors and Customer Experience (CX) agents, addressing complex dental and lab questions daily, acting as the technical liaison between customers and the lab, translating doctor feedback into digital designs for live orders, supporting Doctors with specific knowledge of all Dandy digital workflows and SKUs, assisting in all refabrication processes, providing live support to dental practices and agents, aiding in the use of intraoral scanners and coaching best practices for image capture, assisting with live scan reviews, margin marking, and aligning bites, communicating and collaborating closely with product line support experts and Certified Dental Technicians (CDTs) on difficult cases, working cross-functionally with order operations and lab operations teams, and building relationships and trust with Doctors through strong dental knowledge, providing outreach assistance and follow-up calls to Doctors to ensure optimal outcomes, and possessing an understanding of implants, scanbodies and their compatibility, surgical reports, and reading and x-ray.

Skills

Restorative Dentistry

Digital Workflow

Intraoral Scanner

Lab Support

Dental Materials

Shade Matching

Digital Design

Bite Alignment

Lab Communication

Customer Support

Dandy

Digital dental lab services and software

About Dandy

Dandy provides digital dentistry solutions to dental practices across the United States, enabling them to transition from traditional methods to modern digital techniques. Their services include digital scanning, design, and manufacturing of dental prosthetics such as dentures and implants. Dandy's proprietary Chairside software simplifies the scanning process, allowing dental professionals to perform complex procedures with greater accuracy and efficiency. Unlike competitors, Dandy offers their Chairside software for free, making it easier for practices to scan patients and submit lab cases. The company generates revenue through the manufacturing and sale of dental products based on these digital scans, along with providing clinical support and live scan feedback. Dandy's goal is to enhance patient experiences and improve operational efficiency for dental practices by facilitating the adoption of digital dentistry.

New York City, New YorkHeadquarters

2020Year Founded

$4.2MTotal Funding

SEEDCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Medical, dental, & vision coverage

Parental planning

Mental health benefits

401(k) plan

PTO

Fitness reimbursements

Risks

Competition from established companies like Align Technology is increasing.

Data privacy concerns are rising with digitalization in the dental industry.

Rising raw material costs could impact Dandy's profit margins.

Differentiation

Dandy offers a unique end-to-end digital dental lab service.

Their Chairside software simplifies the scanning process for dental professionals.

Dandy provides free software, earning revenue from dental prosthetics sales.

Upsides

Growing demand for digital dental solutions aligns with Dandy's offerings.

Personalized dental care trend supports Dandy's customized prosthetics services.

AI integration in dental imaging complements Dandy's digital scanning technology.

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