Partner Success Lead, Care Partnerships

Position Overview

Headway is scaling its care partnerships across the US and is seeking a Partner Success Lead, Care Partnerships. This role will support the growing number of partners who entrust Headway with connecting their patients to our high-quality behavioral health network. You will collaborate cross-functionally with internal teams (Strategy, Product, Operations) to ensure our care partners remain excited to work with Headway. Additionally, you will deepen external health system, medical clinic, and strategic partner relationships to identify avenues for deeper partnership. This is an exceptional opportunity to own high-impact objectives at a rapidly scaling, mission-driven company.

About Headway

Headway's mission is to build a new mental health care system that everyone can access. We have developed technology that helps people find great therapists through the first software-enabled national network of providers accepting insurance.

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.

Headway was founded in 2019 and has grown into a diverse, national network of over 45,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We are a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures, and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

Responsibilities

• Be responsible for the happiness of our care partners.
• Manage executive steering committees and serve as the face of Headway.
• Build and grow relationships with care partners’ (health systems, medical clinics, and other strategic partners) teams and leadership.
• Leverage data to generate insights and identify new opportunities for partnership growth.
• Collaborate with cross-functional, internal stakeholders to deliver insights that inform product and operations strategy.

Requirements

• A minimum of 7+ years of experience in the healthcare space, preferably in roles within Customer Success or in strategic customer-facing roles.
• Deep exposure to health system or provider group models and economics.
• A proven ability to build relationships and delight in forging meaningful bonds across all levels of an organization.
• Thrive in ambiguity, seek out opportunities to dive into unfamiliar challenges, drive towards outcomes, and shape strategy.
• Operationally excellent, able to manage multiple high-impact customers and a large volume of moving pieces without breaking a sweat.
• Seek an environment that fosters individual growth through open feedback and high autonomy.
• Motivated by the opportunity to face off against one of our generation’s defining problems: access to mental healthcare.

Compensation and Benefits

• Salary Range: $101,320 - $149,000 (based on qualifications, experience, and geographic location)
• Variable Compensation: Potential for performance-based variable compensation.
• Equity: Potential for an equity grant, depending on the position and level.
• Total Rewards: Comprehensive and competitive total rewards package.
• Health & Wellness: Robust health and wellness benefits.
• Retirement: Retirement savings plans.
• Ownership: Meaningful ownership opportunities through equity.
• Growth Environment: An environment that fosters individual growth through open feedback and high autonomy.

Employment Type

• [Employment Type not specified]

Location Type

• [Location Type not specified]