AI Field Trainer

Lehi, Utah, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, Artificial Intelligence, SoftwareIndustries

Requirements

Candidates should have at least 3 years of frontline training experience, ideally coaching sales or BDC teams in automotive retail, or other high-velocity sales environments. A commanding presence, consultative and data-driven approach, relentless ownership, and road-warrior stamina are essential. Familiarity with dealership DMS/CRM systems, BDC processes, and seasonal sales rhythms is a plus.

Responsibilities

The AI Field Trainer will travel approximately 90% of the time to deliver high-energy, in-person workshops to dealership teams, tailoring training to various roles. Responsibilities include building and refining training materials, partnering with Customer Success for seamless hand-offs, capturing feedback for product development, and tracking adoption, usage, and ROI to ensure customer retention.

Skills

Generative AI

Sales

Coaching

Training

Customer Experience

Automotive Industry

Lead Conversion

Communication Platform

Podium

Streamlines local business communications and payments

About Podium

Podium delivers a multi-product platform specifically designed for local businesses, combining AI technologies to enhance communication, facilitate payments, and manage text marketing campaigns effectively. The company's robust features, including review generation, webchat, text messaging, and phone call management, not only optimize day-to-day operations but also drive local business growth. Working at Podium offers the opportunity to contribute to innovative solutions that make significant impacts in how local businesses engage with their customers and manage their services efficiently.

Lehi, UtahHeadquarters

2014Year Founded

$407.2MTotal Funding

SERIES_DCompany Stage

Enterprise Software, Fintech, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Open and transparent culture

Remote first work setting for Engineering & Product

Great opportunities for career growth

401(k) with a competitive matching contribution plan

Unlimited vacation (yes, we want you to have a work-life balance)

Great medical, dental, vision benefits

Lots of Swag

Risks

Twilio's acquisition of Zipwhip may increase competition in business texting services.

Strategic shifts by new CMO Pauline Reader might not align with customer expectations.

Podium's exposure to the water heater market could face demand fluctuations and regulatory changes.

Differentiation

Podium offers a unique messaging platform tailored for local business interactions.

The platform integrates seamlessly with various communication channels for unified customer experiences.

Podium's tools enable businesses to gather online reviews and enhance customer relationships.

Upsides

Podium's partnership with Bradford White enhances its reach in the contractor market.

The rise of SMS marketing with a 98% open rate benefits Podium's messaging platform.

Integration with AI-driven chatbots boosts customer interaction and satisfaction for Podium users.

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