Client Technical Specialist

Heredia, Heredia, Costa Rica

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Data and Technology, Financial Services, Healthcare, Automotive, Agribusiness, InsuranceIndustries

Requirements

Candidates should possess a Bachelor's degree and a minimum of 2 years of experience in customer support, technical support, or the healthcare IT industry. Strong analytical skills and familiarity with Boolean logical expressions are required, along with experience handling support requests through various channels and responding to both technical and non-technical clients.

Responsibilities

The Technical Client Services Representative will provide software support, respond to client inquiries, and offer implementation services for the Bad Plan Code Detection product. Responsibilities include troubleshooting technical issues, determining the scope of problems, managing client issues in Salesforce, configuring customer settings, educating clients on product usage, maintaining product knowledge, monitoring system status, communicating proactively with customers, escalating complex issues, and documenting solutions to foster positive client relationships.

Skills

Client Software Support

Technical Support

Product Implementation

Health Insurance Eligibility

Data Analysis

Logical Expressions

Troubleshooting

Customer Service

Chat Support

Email Support

Salesforce

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters

1996Year Founded

$3,277.3MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees