Client Services Analyst

Remote

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Home CareIndustries

Requirements

Candidates should have at least 2 years of experience in a scheduling or customer service role, with an Associate's degree preferred. Experience in a healthcare setting and bilingual skills in Cantonese or Spanish are a plus. Proficiency in Microsoft Office, particularly Excel, and knowledge of scheduling systems are required. The role demands strong multitasking abilities, excellent customer care skills, and the capacity to work independently and manage conflicting priorities.

Responsibilities

The Client Services Analyst is responsible for developing care teams and schedules for assigned clients, analyzing practitioner availability, and presenting schedules to caregivers. They will manage client schedules to meet state and funder requirements, handle complex escalations, and de-escalate situations by identifying alternative solutions. Responsibilities include making schedule offers within required timeframes, forming new treatment groups, maintaining ongoing group treatment, and ensuring clients receive timely appointment offers to comply with regulations. The analyst will also collaborate with clinical teams, provide coverage for other analysts, respond to inquiries via phone and email, maintain accurate documentation, analyze reports for client and staff hours, and design schedules for clinical management. Additionally, they will manage a high volume of incoming requests, meet regularly with clinical management, and perform other assigned duties.

Skills

Client Services

Schedule Management

Caregiver Coordination

Client Relationship Management

Escalation Handling

Problem-Solving

Compliance

Communication

Documentation

Catalist

Data services for progressive organizations

About Catalist

Catalist provides data and related services to progressive organizations, helping them connect with and influence the people they need to reach. Their main product is a comprehensive database that includes information on over 240 million voting-age individuals across the United States. This database is continuously updated and enhanced, allowing organizations to better understand their target audiences. What sets Catalist apart from competitors is its exclusive focus on progressive groups and its commitment to serving the community through a trust model. The goal of Catalist is to empower progressive organizations to effectively mobilize voters, advocate for issues, and build strong memberships.

None, NoneHeadquarters

2006Year Founded

$2MTotal Funding

PRE_SEEDCompany Stage

Data & Analytics, Social ImpactIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Medical and Dependent Care Flexible Spending Accounts (FSAs)

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Hybrid Work Options

Professional Development Budget

Student Loan Assistance

Risks

Scrutiny on data privacy practices may lead to regulatory challenges for Catalist.

Alternative data platforms could dilute Catalist's market share.

Political campaigns building in-house data teams may reduce demand for Catalist's services.

Differentiation

Catalist exclusively serves progressive organizations, creating a niche market advantage.

The company compiles and updates data on over 240 million voting-age individuals.

Catalist has nearly a decade of experience as a data utility for the progressive community.

Upsides

Growing demand for data-driven political strategies enhances Catalist's service relevance.

Advancements in data integration technologies improve the accuracy of Catalist's voter files.

Increased collaboration with progressive organizations boosts Catalist's influence and reach.

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