Client Support Specialist

Heredia, Heredia Province, Costa Rica

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Data and Technology, Financial Services, Healthcare, Automotive, Agribusiness, InsuranceIndustries

Requirements

Candidates must possess a Bachelor's degree or equivalent experience and have over 3 years of customer-facing support experience. A strong understanding of the consumer credit reporting marketplace and proficiency with Salesforce.com CRM are required. The ability to learn independently and in a structured environment, along with a willingness to volunteer for team-selling activities, is also necessary.

Responsibilities

The Client Support Specialist will perform support and sales activities for Experian Preferred clients and prospects, developing new business relationships and strengthening existing ones. Responsibilities include maintaining knowledge of client environments, identifying applications for Experian products, coordinating communication for product/service changes, and holding meetings with clients. The role involves identifying cross-sell and up-sell opportunities, researching sales and service opportunities, providing customer intelligence to sales and marketing, training users on Experian services, communicating client account needs, and maintaining contact with product/service users. Specific tasks include managing batch programs, assisting with DaaS implementation, consulting on compliance, submitting invoice credits/debits, managing client audits, setting up subcodes, and managing reports.

Skills

Customer Service

Sales

Client Relationship Management

Communication

Research

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters

1996Year Founded

$3,277.3MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees