Support Development Engineer

United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Energy Management, Utilities, SoftwareIndustries

Requirements

Candidates must possess the ability to synthesize information from multiple sources to identify root causes, exhibit strong organizational skills with an eye for improvement, and demonstrate strong communication skills. Comfort working with internal teams and external partners across different time zones and cultures is essential. A solid understanding of code versioning concepts and experience with tools like git are required. Experience in identifying and debugging issues using tools such as AWS Cloudwatch, Sentry, or Datadog, along with experience working with 3rd Party APIs using Postman, is necessary. Proficiency in a scripting language like Python and familiarity with the AWS ecosystem are also required. Experience or familiarity with Fullstack web development is expected.

Responsibilities

The Support Development Engineer will collaborate with Engineering, Internal Stakeholders, and Clients to identify root causes of technical issues and respond to production incidents. Responsibilities include configuring programs and data flows between EnergyHub and partners, setting up and updating data attributes when no UI is available, and building dashboards on top of the data warehouse for insights and opportunity identification. The role involves identifying and implementing technical solutions for known issues, debugging problems by examining logs, data, and code (primarily Java, sometimes Python, and occasionally TypeScript), and contributing bug-fix pull requests to the codebase. Additionally, the engineer will create, update, and maintain Python scripts for data migrations, cleanup, or process improvements.

Skills

Java

Python

TypeScript

Git

AWS Cloudwatch

Sentry

Data debugging

Log analysis

Data analysis

Scripting

Root cause analysis

Technical support

Production support

Configuration

Data migration

Data cleanup

Process improvement

Bug fixing

Dashboarding

EnergyHub

Manages distributed energy resources for utilities

About EnergyHub

EnergyHub helps utility companies manage the complexities of the energy grid, especially with electric vehicles (EVs) and distributed energy resources (DERs). Their main product, the Distributed Energy Resource Management System (DERMS) platform, uses artificial intelligence to optimize energy control at the grid edge, including features like Managed Charging for EVs. EnergyHub stands out by integrating with a wide range of partners and leveraging resources from its parent company, Alarm.com. The goal is to provide advanced grid services that enhance utility operations and customer satisfaction.

New York City, New YorkHeadquarters

2007Year Founded

$30.7MTotal Funding

GRANTCompany Stage

Automotive & Transportation, EnergyIndustries

51-200Employees