Patient Financial Services Representative

Candidates should have at least 3 years of experience in insurance benefits, billing procedures, and prior authorization processes, with a preference for SMI/BH experience. Experience using commercial insurance payor portals is required, and Medicare and Medicaid experience is highly preferred. The role also requires experience in an externally facing role, ideally working directly with patients, and comfort with phone-based work. Strong communication skills to translate complex payer or process issues into clear action steps are essential, along with high emotional intelligence (EQ) and a service orientation. Adaptability, resilience, and comfort in fast-moving, ambiguous environments are also key requirements.