Diagnostics Technical Specialist
ZoetisSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Animal Health, eCommerceIndustries
Requirements
Candidates should have experience in a relevant customer-facing role and possess excellent written and verbal communication skills. Knowledge of intercom and/or experience with other chat platforms is strongly preferred.
Responsibilities
The Vet Clinic Support Associate will support existing Vetcove users by responding to inquiries via ticketing software. They will try to recreate any reported bugs, document the steps to reproduce them, and submit tickets for engineering. The associate will investigate data issues, resolve them or submit data engineering tickets, and communicate with clinics once issues are resolved. They will troubleshoot issues quickly, explain scenarios and solutions effectively, and handle various daily and weekly administrative responsibilities including proactive account management and item issue reports.
Skills
Written Communication
Verbal Communication
Problem-Solving
Customer Support
Ticketing Software
Data Investigation
Account Management
Item Issue Reporting
Credit Approvals
Intercom (Preferred)
Vetcove
Centralized platform for veterinary supply procurement
About Vetcove
Vetcove operates in the veterinary supply market, providing a platform for veterinary practices to order supplies and medications efficiently. The platform acts as a centralized marketplace where veterinary professionals can compare prices and availability from various suppliers, allowing them to access products from multiple distributors without the hassle of visiting different websites or contacting multiple suppliers. This saves time and effort for clinics. Vetcove also includes features like order history tracking, cart management, and analytics to assist practices in making informed purchasing decisions. The company partners with veterinary supply distributors, earning a commission on sales made through its platform, which aligns its interests with those of its clients. Vetcove aims to enhance efficiency and transparency in the procurement process for veterinary practices, addressing a vital need in the healthcare industry.
Key Metrics
Boston, MassachusettsHeadquarters
2015Year Founded
$51.6MTotal Funding
SERIES_ACompany Stage
Enterprise Software, HealthcareIndustries
51-200Employees