Professional Services Veterinarian
ZoetisSalary not specified
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Animal Health, eCommerceIndustries
Position Overview
- Location Type: Remote
- Employment Type: Full-Time
- Salary: (Not provided in the description)
Vetcove is a Y Combinator and venture-backed growth stage company transforming the animal health industry. We help veterinary organizations spend more time giving care and less time shopping and comparing across vendors. The Support Associate role is responsible for solving complex support inquiries involving software bugs or data issues, liaising with veterinary professionals to support their purchasing decisions through the Vetcove platform. This role is pivotal in driving solutions to enhance the user experience.
Requirements
- Experience in a relevant customer-facing role.
- Excellent written and verbal communication skills.
- Proactive self-starter.
- Ability to thrive in a fast-paced, team environment.
- Knowledge of intercom or experience with other chat platforms is strongly preferred.
Responsibilities
- Support existing Vetcove users by responding to user inquiries via ticketing software.
- Recreate software bugs and document steps to reproduce issues, submitting tickets for engineering.
- Investigate data issues and either resolve them or submit data engineering tickets.
- Respond to clinics after issue resolution or provide additional information for investigation.
- Troubleshoot issues quickly and explain scenarios/solutions effectively.
- Handle daily and weekly admin responsibilities, including:
- Proactive account management
- Item issue reports
- Item reviews
- Credit approvals
- Work cross-functionally to provide information on feature requests and recommendations to engineering, partner, and corporate teams.
Application Instructions
- (Not provided in the description)
Company Information
- Company: Vetcove
- Industry: Animal Health (eCommerce and mobile platforms for veterinary supplies)
- Funding: Y Combinator and venture-backed
- Location: Remote (across all 50 states)
- Community: Serving over 17,000 veterinary hospitals and tens of thousands of veterinarians.
Skills
Written Communication
Verbal Communication
Problem-Solving
Customer Support
Ticketing Software
Data Investigation
Account Management
Item Issue Reporting
Credit Approvals
Intercom (Preferred)
Vetcove
Centralized platform for veterinary supply procurement
About Vetcove
Vetcove operates in the veterinary supply market, providing a platform for veterinary practices to order supplies and medications efficiently. The platform acts as a centralized marketplace where veterinary professionals can compare prices and availability from various suppliers, allowing them to access products from multiple distributors without the hassle of visiting different websites or contacting multiple suppliers. This saves time and effort for clinics. Vetcove also includes features like order history tracking, cart management, and analytics to assist practices in making informed purchasing decisions. The company partners with veterinary supply distributors, earning a commission on sales made through its platform, which aligns its interests with those of its clients. Vetcove aims to enhance efficiency and transparency in the procurement process for veterinary practices, addressing a vital need in the healthcare industry.
Boston, MassachusettsHeadquarters
2015Year Founded
$51.6MTotal Funding
SERIES_ACompany Stage
Enterprise Software, HealthcareIndustries
51-200Employees