Veterinary PIMS Specialist

About Vetcove

• Vetcove's eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place.
• Our community of more than 17,000 veterinary hospitals employs tens of thousands of veterinarians, and delivers care to many millions of animals every year across all 50 states.
• We’re a growing team on a mission to modernize the $50B+ animal health industry.
• Vetcove helps veterinary organizations spend more time giving care, and less time shopping and comparing across vendors to supply their practices.
• Vetcove is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC.
• We're looking for exceptionally talented and passionate people to join our growing team.

About the Position

• Vetcove is seeking a Veterinary PIMS Implementation Specialist with deep in-clinic experience and unmatched expertise in veterinary Practice Information Management Systems (PIMS).
• In this role, you’ll be the go-to expert on our platform, responsible for resolving the most complex implementation and clinical inquiries and ensuring that both clinics and internal teams are set up for success.
• You’ll serve as the primary escalation point for the Implementation and Support teams, offer hands-on guidance for transitioning workflows from legacy systems, and own the creation of internal and client-facing documentation.
• Your role is both strategic and operational—you’ll shape how our platform is adopted and how implementation is scaled across the business.

Important: This role requires direct experience working in a veterinary clinic and working with multiple PIMS systems. Applications without this background will not be considered.

What You’ll Do

• Act as the company-wide expert on Vetcove’s PIMS platform—handling complex clinical and technical questions that fall outside standard implementation and support
• Provide specialized guidance on migrating legacy PIMS workflows to our platform, leveraging your experience with systems like AVImark, Cornerstone, Impromed, Pulse and more
• Partner closely with the Implementation team to resolve escalated issues and diagnose nuanced onboarding or platform configuration challenges
• Collaborate closely with Product, Strategy, and Engineering teams to identify platform gaps or process improvements based on hands-on clinic feedback
• Train and mentor Implementation Managers on both our platform and broader PIMS best practices
• Author and maintain detailed documentation, including internal playbooks and clinic-facing onboarding guides
• Participate in high-touch client engagements to support complex or high-priority launches
• Ensure technical concepts are translated into accessible resources and scalable implementation strategies
• Keep implementation and support workflows aligned with evolving platform capabilities and clinic needs

You Should Have

Required:

• Hands-on experience working in a veterinary clinic (e.g., veterinary technician, practice manager, or administrative lead)
• Deep experience with multiple veterinary PIMS platforms, and an ability to translate legacy workflows into modern software environments

Also Required:

• Strong background in software implementation or support, ideally in a healthcare or clinical setting
• Proven track record of handling escalations and solving cross-functional implementation challenges
• Exceptional written communication and documentation skills—able to produce guides, SOPs, and internal workflows that are clear and actionable
• Experience training and mentoring others on complex systems or clinical software tools
• Ability to balance hands-on technical work with strategic thinking and internal enablement
• Highly organized, self-directed, and able to manage multiple high-stakes projects at once
• Comfortable operating in a fast-paced, remote-first environment

Employment Type

• FullTime

Location Type

• Remote

Benefits

• (Full Time)