Veterinary PIMS Specialist

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Animal Health, eCommerce, Veterinary ServicesIndustries

Requirements

Candidates must have hands-on experience working in a veterinary clinic, such as a veterinary technician or practice manager, and deep experience with multiple veterinary PIMS platforms like AVImark, Cornerstone, Impromed, or Pulse. A strong background in software implementation or support, exceptional written communication and documentation skills, and experience training others on complex systems are also required. The ability to balance technical work with strategic thinking and internal enablement, along with strong organizational skills to manage multiple projects, is essential.

Responsibilities

The Veterinary PIMS Specialist will act as the company-wide expert on Vetcove's PIMS platform, handling complex clinical and technical questions and providing specialized guidance on migrating legacy PIMS workflows. They will partner closely with the Implementation team to resolve escalated issues, diagnose onboarding challenges, and collaborate with Product, Strategy, and Engineering teams to identify platform gaps. This role involves training and mentoring Implementation Managers, authoring and maintaining detailed documentation, participating in high-touch client engagements for complex launches, and ensuring technical concepts are translated into accessible resources and scalable implementation strategies.

Skills

Veterinary PIMS

PIMS implementation

Clinical workflows

Veterinary clinic operations

Client-facing documentation

Technical support

Implementation support

Vetcove

Centralized platform for veterinary supply procurement

About Vetcove

Vetcove operates in the veterinary supply market, providing a platform for veterinary practices to order supplies and medications efficiently. The platform acts as a centralized marketplace where veterinary professionals can compare prices and availability from various suppliers, allowing them to access products from multiple distributors without the hassle of visiting different websites or contacting multiple suppliers. This saves time and effort for clinics. Vetcove also includes features like order history tracking, cart management, and analytics to assist practices in making informed purchasing decisions. The company partners with veterinary supply distributors, earning a commission on sales made through its platform, which aligns its interests with those of its clients. Vetcove aims to enhance efficiency and transparency in the procurement process for veterinary practices, addressing a vital need in the healthcare industry.

Boston, MassachusettsHeadquarters

2015Year Founded

$51.6MTotal Funding

SERIES_ACompany Stage

Enterprise Software, HealthcareIndustries

51-200Employees

Benefits

Remote Work Options

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Home Office Stipend

Unlimited Paid Time Off

Company Equity

Risks

Emerging B2B marketplaces in Asia may challenge Vetcove's market position.

Dependence on distributor partnerships risks product availability if terms change.

Competitors offering lower commissions could attract distributors away from Vetcove.

Differentiation

Vetcove offers a centralized marketplace for veterinary supplies, streamlining procurement processes.

The platform provides price comparison and analytics, aiding informed purchasing decisions.

Vetcove's commission-based model aligns its interests with veterinary practices' needs.

Upsides

Increased telemedicine demand boosts need for Vetcove's integrated supply chain solutions.

Subscription models in pet care offer Vetcove recurring revenue opportunities.

Corporate veterinary group expansion increases demand for Vetcove's bulk order management.

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