Client Support & Delivery Analyst at IQVIA

Parsippany, New Jersey, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, PharmaceuticalsIndustries

Requirements

Bachelor’s degree or equivalent experience with minimum 2-3 years related work experience
Proven analytical, interpretative, and problem-solving skills
Proficient with Microsoft Office Suite (Outlook, Word, PowerPoint, Excel - VLOOKUP and PowerPivot functionality)
Broad knowledge of the concepts, practices and procedures of the client service representative field
Broad knowledge of IQVIA products and the Pharmaceutical Industry
Meeting facilitation, presentation and training experience
Ability to communicate effectively within various levels of the organization (written and oral)
Demonstrated problem solving, analytical and strong customer service skills
Demonstrated ability to develop and maintain relationships in a diverse business environment
Ability to travel to clients and IQVIA offices as appropriate
Self-starter - ability to multi-task, manage time, prioritize work and thrive in a client-focused environment
Adaptability and flexibility to respond to changing project requirements and priorities

Responsibilities

Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision
Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service
Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality
Partners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current deliverables and identifying revenue opportunities within existing clients
Maintains effective communications with sales and client service support to keep all apprised of activities with the client
Monitors performance against existing service agreements and ensures client’s obligations are met
Research, analyze and respond to clients’ in-depth inquiries - understand client deliverables, specific business line, and/or therapeutic market
May conduct product/services and process training for clients and other employees
External client facing role - may conduct service meetings at client sites
Represents IQVIA on external client projects
Work on projects, learn new requirements, test new tools, create training materials and provide training
Contribute to the preparation of project documentation, including reports and presentations
May mentor and lead other client service reps and represent the manager in their absence

Skills

Client Relationship Management

Data Analysis

Project Management

Client Training

Market Research

Contract Fulfillment

Time Management

Business Communication

Product Delivery

Analytical Thinking

IQVIA

Advanced analytics and clinical research services

About IQVIA

IQVIA provides advanced analytics, technology solutions, and clinical research services specifically for the life sciences industry. Their services utilize extensive data resources and technology to create connections within healthcare, allowing clients to gain insights that help speed up the development and marketing of new medical treatments. This process is facilitated by their IQVIA Connected Intelligence™ system, which offers quick and flexible insights. IQVIA stands out from competitors by focusing on patient privacy, employing various technologies to protect individual data. The company's goal is to enhance healthcare outcomes by supporting biotech, pharmaceutical, and medical device companies, as well as researchers and government agencies, in understanding diseases and advancing medical science.

Durham, North CarolinaHeadquarters

1998Year Founded

$3,526MTotal Funding

POST_IPO_EQUITYCompany Stage

Cybersecurity, Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Rapid advancement of cancer vaccines may disrupt traditional clinical research models.

Proliferation of disparate technological solutions causes technology overload in clinical trials.

Generative AI technologies face challenges in adoption due to data privacy concerns.

Differentiation

IQVIA leverages advanced analytics and big data for life sciences solutions.

The company offers privacy-enhancing technologies to protect individual patient data.

IQVIA's AI Assistant provides rapid, actionable insights for healthcare and life sciences.

Upsides

Increased adoption of decentralized clinical trials enhances patient-centric study designs.

AI-driven drug discovery accelerates identification of potential drug candidates.

Expansion of telemedicine facilitates remote patient monitoring and data collection.

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