Client Success Manager - Remote

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.

Job Description

What we're looking for

• Build relationships is the key to our success.
• You grasp concepts quickly and know how to make the complex easy to understand.
• You collaborate naturally with members across different teams balancing priorities.
• You excel at bringing the right people to the table, handling issues and identifying opportunities.
• You understand your customer by seeing your world through their perspective, speaking their language, and promoting the voice of your customer to improve Experian's solutions and servicing.
• You have experience in relationship management responsibilities such as renewal management, adherence to contractual obligations, voice of the client and ensuring delivery of solutions.
• You drive results to identify new ways to grow our business and expand current partnership.
• You have a client-centric mindset.
• You prioritize accountability and building trust with your teammates and customers.

What you'll be doing

• Reporting to the VP, our Client Success Manager maintains a long-term relationship with key clients to gain an understanding of your client's organization, their business drivers and their key product/service needs for their own customers.
• You will coordinate the daily activities to support and grow several key partners to ensure the teams deliver operational and servicing excellence.

Qualifications

More about you

• 5+ years in program management and client services/customer success, with preference for someone who has displayed recent success within a progressive, digital growth company.
• Experience in compliance and operational oversight and audit, to support client requested monthly and annual audit requirements.
• Experience creating processes used by a client-facing SaaS support team.
• Retention and business development expertise, specifically in formulating and marketing solutions to address opportunities or new needs.
• A performer that balances empathy with determination.
• Capability of staying up to date with technical developments internally.
• Problem analysis and problem resolution at both a strategic and SaaS operational level.
• Bring analytical traits to our organization and operate within a framework that uses well defined metrics, scorecards and goals.
• Some travel required, as necessary.

Additional Information

Benefits/Perks

• Great compensation package and bonus plan.
• Core benefits including full medical, dental, vision, and matching 401K.
• Fully remote environment.
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays.

Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few.