Client Success Manager at Luxury Presence

Phoenix, Arizona, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, TechnologyIndustries

Requirements

2+ years experience in software implementation, media agency campaign execution, or creative operations
2+ years experience in Client Management, Account Management, or related role
Working knowledge of SEO, Social, Content and/or Paid Media
A track record of results-oriented success built on data and analytics
Prior success as a result of your innovation
Previous success working in fast-paced, high-volume environments and delivering every time
Previous experience with platforms like Squarespace, Shopify, WordPress etc
Enthusiasm, competitive spirit, friendly and sunny disposition
An interest in the real estate industry (a passion is a plus)
Hyper-organized and project oriented
Love for real estate and talking to clients
Ability to manage a large portfolio of clients (120+)

Responsibilities

Guide the build and design of award-winning websites for highest tier clients
Foster relationships with clients by understanding their business, brand, and marketing vision and turning that into action
Act as a brand ambassador for Luxury Presence
Serve as an agile project manager and strong account manager owning the customer’s entire journey from sales to renewal
Actively implement websites for new marketing clients
Manage a book of previously launched clients through their annual marketing strategy
Work with clients to lead strategy, offer guidance, set expectations, and provide reassurance during escalations
Manage implementation and ongoing campaigns
Collaborate across departments to clearly communicate deadlines and expectations
Constantly look to enhance your marketing toolkit, broaden expertise, and improve processes
Expand revenue
Anticipate and understand client vision, translating it into actionable next steps
Communicate with clients, particularly in explaining order of operations, technical complexities, and setting expectations
Identify problems and propose solutions
Consistently exceed KPIs focused around speed, value, and retention
Create a raving fan of every person that crosses your path

Skills

Key technologies and capabilities for this role

Project ManagementAccount ManagementDigital MarketingClient Relationship ManagementWebsite DesignMarketing StrategyReal EstateAgile MethodologyKPI Management

Questions & Answers

Common questions about this position

What skills are required for the Client Success Manager role?

Key skills include working with clients to lead strategy and offer guidance, project management for implementation and campaigns, collaborating across departments, being curious to enhance marketing expertise, and managing a large portfolio of 120+ clients.

Is the Client Success Manager position remote or office-based?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What does the company culture look like for Client Success Managers?

The culture emphasizes creating raving fans of every client, staying even-keeled and lighthearted under stress, results-oriented work with client interests top of mind, and exceptional pride in optimizing processes and serving clients.

What makes a strong candidate for the Client Success Manager position?

Strong candidates love real estate, enjoy frequent client interactions, are hyper-organized and project-oriented, and thrive in helping clients with bespoke digital marketing strategies while managing their full lifecycle from sales to renewal.

Luxury Presence

Digital marketing platform for real estate agents

About Luxury Presence

Luxury Presence provides a digital platform tailored for real estate agents and teams, focusing on digital marketing solutions to help them attract and convert buyers and sellers. The platform offers services such as high-converting marketing campaigns, visually appealing client presentations, and tools to enhance social media engagement. It serves individual agents, teams, and brokerages, with over 9,000 users, including many top agents from the Wall Street Journal's Top 100 list. Luxury Presence stands out from competitors by utilizing AI-powered tools and a user-friendly interface, making it easier for real estate professionals to embrace digital marketing. The company's goal is to modernize the real estate industry by increasing lead generation and client acquisition through effective digital strategies.

Austin, TexasHeadquarters

2016Year Founded

$49.1MTotal Funding

SERIES_BCompany Stage

AI & Machine Learning, Real EstateIndustries

501-1,000Employees

Benefits

Remote-first company

Comprehensive health insurance plans

Generous parental and family leave

Collaborative retreats and offsite events

Employee resource groups

Risks

Emerging proptech startups with similar solutions could dilute Luxury Presence's market share.

Economic downturns may reduce spending on marketing tools, impacting subscription revenue.

Rapid technological advancements may outpace Luxury Presence's feature integration capabilities.

Differentiation

Luxury Presence offers AI-powered tools for real estate marketing and lead generation.

The platform is trusted by over 9,000 agents, including top Wall Street Journal agents.

Luxury Presence provides a user-friendly interface for easy adoption of digital marketing.

Upsides

Luxury Presence won the 2024 Inman AI Award for best AI-powered platform.

The company raised $19.2M in Series B-1 funding to accelerate product development.

Presence Copilot, an AI-powered mobile platform, enhances agent efficiency and client experience.

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