Client Operations Specialist at AHEAD

Chicago, Illinois, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Cloud ComputingIndustries

Requirements

Bachelor’s degree is required
2-3 years of Sales Support preferred, in the Technology industry is preferred
Open to various backgrounds
Ability to understand/analyze client needs and link them to company offerings
Independent self-starter, effective team player with creative problem solving skills to help the organization achieve its earnings objectives
History of working in a high volume, fast-paced sales environment required
Strong verbal and written communication skills; ability to articulate needs
Ability to instantly build rapport
Strong interpersonal skills to effectively interact with all levels of internal and external clients
Organizational skills
Time management ability
Adaptable/Ability to react to situations
Ability to work independently on projects with minimal supervision
Work effectively and efficiently under pressure
Understands general business principles
Strong mathematical aptitude and the ability to work with and easily calculate margin percentages using cost+, list-, and flat GPM% models
Experience with Salesforce

Responsibilities

Manage transaction lifecycle from quote to cash – identify account requests and coordinate/manage internal support team resources to ensure customer satisfaction
Review, manage, and maintain pipeline and forecast with assigned Client Directors
Schedule regular/reoccurring meetings to review opportunities that need to be added and/or updated in Salesforce.com
Work independently with assigned customers to address questions/issues and provide timely solutions; engage with internal/external support team on resolution
Assist in structuring deals with Client Directors
Prepare customer pricing and proposals for assigned accounts using the parameters set by assigned Client Directors per account
Work with assigned Client Directors to develop and maintain vendor relationships in order to gain improved communication, increased discounts, and fast turnaround on registration/special pricing requests
Accept all customer orders; verify bookable documents are complete and accurate prior to booking
Coordinate monthly meetings with accounts receivable to review invoice aging reports and past due invoices for assigned accounts
Develop and maintain Client Profiles for assigned accounts
Maintain records pertaining to past quotes in order to strategically provide current quotes and proposals
Provide ‘value-add’ services to assigned accounts as requested (SLA, PPT, presentations, order history, etc.) while having a clear understanding of the client’s internal structure and process

Skills

Salesforce

Pipeline Management

Forecasting

Quote to Cash

Customer Service

Account Management

CRM

AHEAD

Digital transformation and cloud consulting services

About AHEAD

AHEAD specializes in digital transformation services, focusing on helping medium to large enterprises modernize their IT infrastructure. The company offers a range of services including cloud migration, automation, and infrastructure optimization, primarily using Microsoft Azure. AHEAD's products work by providing tailored consulting and managed services that guide clients through the complexities of digital transformation. What sets AHEAD apart from its competitors is its deep expertise in cloud solutions and a strong client-centric approach, which has been validated by achieving Gold Cloud Platform Competency with Azure. The company's goal is to empower organizations to take control of their digital transformation journeys and achieve sustainable success.

Chicago, IllinoisHeadquarters

2007Year Founded

BUYOUTCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees