Client Manager, Customer Success & Insights

Cincinnati, Ohio, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Consumer Intelligence, Market ResearchIndustries

Requirements

Candidates should have 2-5 years of experience in the CPG industry and/or related sales, category management, or market research. A Master's degree is a plus. Prior experience with NielsenIQ (or similar) solutions in analytics, including POS/Panel data, is preferred. Strong analytical skills, proficiency in Microsoft Excel, PowerPoint, Google Sheets/Slides, and excellent written and spoken English are required. Digital savviness, ability to learn new tools quickly, proficiency with NIQ data sources (RMS, Homescan, Omni, Spectra), and experience with Discover are necessary. The ability to coach others in data analysis and working with NIQ tools is also essential.

Responsibilities

The Client Manager will deliver analysis and insights on industries, markets, and consumers using NIQ data and tools to help clients make informed business decisions. Responsibilities include mastering NIQ tools and metrics to solve client business questions, collaborating with CS Consultants to enhance customer experience, responding to business questions during briefing sessions, and developing analytical outlines that leverage multiple NIQ solutions. The role involves simplifying and visualizing data, translating numbers into compelling stories with actionable recommendations, and driving customer satisfaction through relevant insights. Additionally, the Client Manager will identify revenue leads, partner with AD to convert them into opportunities, execute strongly based on the service model, remove roadblocks, lead by example, guide and coach junior members, champion initiatives, and lead thought leadership projects.

Skills

Client Management

Customer Success

Data Analysis

Market Insights

Consumer Behavior

Analytics

Presentation Skills

Revenue Generation

NIQ Tools

Nielsen

Global measurement and data analytics provider

About Nielsen

Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.

Town of Clarkstown, New YorkHeadquarters

1963Year Founded

$45.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Competition from digital-native analytics firms threatens Nielsen's market share.

Privacy regulations may impact Nielsen's data collection capabilities.

Private equity acquisition could lead to strategic shifts misaligned with client needs.

Differentiation

Nielsen offers comprehensive cross-platform measurement solutions, including mobile media markets.

The Diverse Media Equity program elevates diverse-owned media companies' visibility.

Nielsen Impact Score evaluates marketing value of university athletic programs.

Upsides

Acquisition of Telephia enhances Nielsen's mobile media measurement capabilities.

Partnerships with P&G and NMSDC support diverse media representation.

Collaboration with TikTok improves digital audience measurement services.

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