Principal Researcher

Position Overview

Vimeo enables anyone to create high-quality video experiences to connect better and bring ideas to life. We proudly serve our growing community of nearly 300 million users — from creative storytellers to globally distributed teams at the world’s largest companies.

As a Principal Researcher, you will work collaboratively with team members across the organization to successfully implement research initiatives that help develop deep customer empathy and understanding. You’ll have a direct impact on Vimeo’s business (think uploading video, team collaboration, customization tools, video interaction tools and much more). We have a big vision to make the power of video accessible to everyone, and we need motivated, passionate team members to help us get there.

Responsibilities

• Leverage mastery of your craft to help your product group succeed.
• Manage and conduct UX research across all aspects of the Vimeo platform, and synthesize research findings into actionable insights for the Vimeo roadmap.
• Utilize existing research and data, integrating new sources of data to ensure the most impactful insights are shared with internal stakeholders.
• Work to streamline research operations across all research activities.
• Lead recruitment efforts and moderation for all in-house 1:1 sessions, presenting findings to key stakeholders.
• Maintain and contribute to Vimeo’s Research Toolkit (i.e. maintain stakeholder self service tools & templates).
• Drive efforts to continually innovate primary research data collection.
• Develop streamlined reporting and dashboards with various data sets, across insights teams and other functions in the organization.
• Lead programming and testing efforts across various survey instruments/tools, collaborating with the Analytics & Testing team to integrate research findings with behavioral data to offer holistic insights.
• Find opportunities to streamline workflow processes across product teams.
• Utilize quantitative research skills relating to survey design, programming, data tabulations, reporting, and vendor management.
• Partner with Vimeo Security team to ensure data privacy and security.
• Mentor the team and lead the charge on lifting key business metrics that help Vimeo to grow.

Requirements

• 6-8+ years of experience in conducting and gathering consumer insights and market research, ideally within technical, digital, and/or video-product worlds.
• Experience with survey programming software such as Decipher, Qualtrics, Survey Monkey, Google Forms, etc.
• Familiarity with UserTesting.com and SPSS is a plus.
• Strong in Excel and G-Suite Slides, Keynote.
• Experience creating & sharing data visualizations that tell a clear story.
• Comfortable working collaboratively and independently in a fast-paced, dynamic environment.
• Ability to balance the big picture and day-to-day tasks, with strong prioritization skills and the ability to juggle multiple projects.
• Persuasive written and verbal communication skills to influence business partners and senior leaders across the organization.
• Demonstrated experience working with product and engineering teams to conduct discovery, usability, and performance research, providing clear recommendations.
• Excellent interpersonal qualities; ability to collaborate effectively using a broad range of influence styles to drive desired results; works well with others and is considered a true standout colleague.
• Ability to be autonomous - you take initiative and ownership of projects while collaborating with cross-functional partners and other designers, by seeking and giving feedback with a positive sense of curiosity and encouragement!
• Fluency writing test plans and discussion guides for in-house/moderated or self-moderated research.

Salary Information

• NYC Metro, Bay Area, Seattle, & Los Angeles: $158,000 - $216,500
• All other US cities outside above metro areas: $142,200 - $194,850

Company Information

Vimeo enables anyone to create high-quality video experiences to connect better and bring ideas to life. We proudly serve our growing community of nearly 300 million users — from creative storytellers to globally distributed teams at the world’s largest companies. At Vimeo, we strive to hire...