Client Experience Supervisor at Barkley

Kansas City, Missouri, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Marketing, AdvertisingIndustries

Requirements

In-depth knowledge of client business and industry
Excellent client communication skills (building trust, gathering insights, setting expectations)
Ability to manage client relationships independently
Strong understanding of marketing campaigns
Desire to deliver exceptional client service
Ability to multitask and manage multiple projects simultaneously
Adaptability to project deliverable changes
Active participation in cross-functional team ideation sessions
Ability to prioritize and communicate effectively

Responsibilities

Independent client relationships
Building trust through excellent client communication
Digging for insights to understand client needs
Setting clear expectations for clients
Defining client business needs
Leading a team to deliver creative ideas
Recognizing opportunities with clients
Developing talent and nurturing career growth
Outlining a path for team member growth
Capturing and delivering information to guide team workflow
Troubleshooting independently with limited oversight
Participating in client feedback interpretation and distilling it for the team
Managing daily responsibilities and adapting to project changes

Skills

Key technologies and capabilities for this role

Client Relationship ManagementMarketing CampaignsTeam ManagementClient CommunicationStrategic LeadershipProject PrioritizationTalent DevelopmentTroubleshootingCross-functional CollaborationCreative Ideation

Questions & Answers

Common questions about this position

What is the salary for the Client Experience Supervisor role?

This information is not specified in the job description.

Is this position remote or does it require office work?

This information is not specified in the job description.

What key skills are required for this position?

Required skills include in-depth knowledge of client business and industry, excellent client communication skills, ability to manage client relationships independently, strong understanding of marketing campaigns, and ability to multitask and prioritize effectively.

What is the company culture like at BarkleyOKRP?

BarkleyOKRP fosters a diverse and inclusive environment focused on creating trusted relationships and impactful creative work.

What makes a strong candidate for this role?

A strong candidate balances strategic business knowledge with team management skills, demonstrates independent troubleshooting, adaptability to changes, and active participation in cross-functional ideation, while showing a desire to deliver exceptional client service.

Barkley

Full-service marketing and advertising agency

About Barkley

Barkley is a marketing and advertising agency focused on creating modern brands that appeal to today's consumers. The agency works across various sectors, including consumer goods, finance, healthcare, non-profit, restaurant, retail, and travel, serving clients from large corporations to retail and hospitality brands. Barkley offers a wide range of marketing solutions, including advertising, communication, product innovation, media strategy, and talent management. By utilizing deep consumer insights, they develop campaigns that resonate with audiences and keep brands relevant. Their services include experience design, digital platform optimization, influencer activations, and creative campaign development, allowing them to support clients in achieving their business goals, whether launching new products or enhancing consumer engagement. Barkley's unique combination of creativity and data-driven insights sets them apart from competitors, ensuring they stay ahead of market trends.

Kansas City, MissouriHeadquarters

1964Year Founded

$5.1MTotal Funding

MERGERCompany Stage

Consulting, Consumer Software, Consumer GoodsIndustries

501-1,000Employees

Benefits

Health Insurance

Life Insurance

Unlimited Paid Time Off

401(k) Retirement Plan

Risks

Rapid acquisitions may lead to integration challenges and cultural clashes within Barkley.

The merger with OKRP could result in operational inefficiencies and client conflicts.

Investment from a Chicago firm may lead to strategic shifts disrupting current operations.

Differentiation

Barkley is one of the largest independent, employee-owned advertising agencies in the U.S.

The agency combines creativity with data-driven insights for modern consumer engagement.

Barkley's integrated marketing approach spans multiple industries, ensuring brand relevance.

Upsides

Barkley's acquisition of Adlucent enhances its performance media and MarTech capabilities.

The merger with OKRP creates one of the largest independent marketing firms in the U.S.

Barkley's focus on ESG aligns with growing consumer demand for sustainable brands.

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