Client Delivery Director at BetterUp

Austin, Texas, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Human Transformation, Coaching, Employee DevelopmentIndustries

Requirements

The ideal candidate will have over 10 years of experience in software and/or service delivery, with at least 5 years leading enterprise-wide SaaS platform deployments, overseeing both operational and technical delivery. Excellent communication skills with executive and operating level stakeholders, strong influencing and cross-functional collaboration abilities, and robust program/project management skills, including familiarity with Scrum/Agile methodologies, are essential.

Responsibilities

The Client Delivery Director will orchestrate the end-to-end technical and operational delivery of the BetterUp platform to clients, ensuring business needs are met and deliverables are scoped effectively. This role involves establishing and maintaining strong client relationships, acting as the primary point of contact for service delivery needs, and designing governance mechanisms to monitor and report on delivery efficacy. Responsibilities also include managing communications and change management across stakeholder groups, leading post-sale planning and execution with cross-functional teams, and quarterbacking risk and escalation management to ensure timely resolution.

Skills

Client Delivery

Platform Delivery

Technical Delivery

Operational Delivery

Client Relationship Management

Strategic Planning

Project Management

Stakeholder Management

Leadership

BetterUp

Digital coaching for leadership and employee development

About BetterUp

BetterUp provides professional coaching and personal development services primarily for businesses. Its main product is a digital platform that connects employees, managers, and executives with expert coaches. These coaches help individuals enhance their leadership skills, manage stress, and develop resilience and self-compassion. The platform uses insights and analytics to customize coaching programs to meet the specific needs of each organization, ensuring measurable improvements in employee performance and well-being. Unlike many competitors, BetterUp focuses on a subscription model, allowing companies to provide ongoing access to coaching resources for their employees. The goal of BetterUp is to significantly improve individual and team performance, resilience, and overall employee experience across various industries.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$563.2MTotal Funding

SERIES_ECompany Stage

Data & Analytics, ConsultingIndustries

1,001-5,000Employees

Benefits

Medical, dental, & vision benefits

Flexible Time Off

Paid parental leave

Unlimited coaching

Wellness programs

Education & learning stipend

Volunteer days

Risks

Shift to in-office work increases burnout, potentially affecting BetterUp's client satisfaction.

High valuation post-pandemic may challenge BetterUp in maintaining growth and investor expectations.

Departure of key personnel like Katie Coupe could disrupt internal operations and talent management.

Differentiation

BetterUp is the inventor of virtual coaching, leading the mental health startup sector.

It offers the largest network of over 3,000 coaches in 46 languages worldwide.

BetterUp integrates AI technology to tailor coaching programs to individual and organizational needs.

Upsides

Growing demand for virtual coaching as hybrid work models become more prevalent.

Increased interest in workplace mental health solutions boosts BetterUp's market potential.

AI-driven analytics enhance personalized coaching, improving employee performance and well-being.

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