Client Automation Specialist at Earnest

Romulus, Michigan, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

PackagingIndustries

Requirements

Excellent customer/communication skills
Technical proficiency (Mechanical and Electrical)
Ability to prioritize work with little direction or in an unsupervised environment
Ability to identify and resolve customer problems to minimize production downtime
Electrical and mechanical experience and knowledge gained with the United States military is sufficient
Ability to source parts from a variety of vendors
Ability to read equipment and electrical schematics/drawings
Ability to diagnose the source of a problem with a piece of equipment and develop a plan for repair
Ability to determine customer needs, and make sales presentations on the appropriate equipment
Ability to work in varying environments, such as indoors and outdoors
Valid Driver’s License (as mandated by state and location) with good driving history

Responsibilities

Work closely with company sales reps and customers to provide equipment and machinery product knowledge expertise
Facilitate and oversee installations and start-ups of newly sold equipment
Provide warranty service on equipment sold
Train EPS customers on the care and operation of equipment
Maintain, modify, and repair equipment
Ensure that billing for services is administered correctly when appropriate
Maintain files on all EPS customers who utilize equipment in their operations
Pass on information to management regarding customer needs and/or problems that are found while at billable service calls
Promote and sell Preventative Maintenance Programs at all EPS customers who utilize equipment in their operations
Responsible for the ordering and inventory of necessary spare and replacement parts for EPS customers who utilize equipment in their operations
Continually update and train on new lines of equipment that EPS, Inc. carries
Maintain Demo equipment, and keep inspection reports every time machinery comes in and goes out

Skills

Key technologies and capabilities for this role

Mechanical RepairElectrical RepairEquipment InstallationEquipment MaintenanceWarranty ServiceCustomer TrainingPreventative MaintenanceInventory Management

Questions & Answers

Common questions about this position

What is the pay range for the Client Automation Specialist position?

The pay range is $25 - 28/hour depending on experience.

Is this position remote or does it require on-site work?

This is an on-site position located in Romulus, MI, servicing clients in the Detroit territory, with work in varying environments such as indoors and outdoors.

What key skills are required for this role?

Required skills include excellent customer/communication skills, technical proficiency in mechanical and electrical areas, ability to read schematics and diagnose equipment problems, and experience sourcing parts.

What is the company culture like at Ernest?

Ernest emphasizes a family-oriented culture with a commitment to employee success, learning proven methods, a proactive approach, and having fun while earning what you're worth with awesome people.

What makes a strong candidate for this Client Automation Specialist role?

Strong candidates have mechanical and electrical technical proficiency, excellent customer service skills, the ability to work independently, diagnose and repair equipment issues, and military experience in these areas is sufficient.

Earnest

Provides low-interest student and personal loans

About Earnest

Earnest provides financial services focused on student loan refinancing, private student loans, and personal loans. The company uses advanced data analysis and underwriting software to assess each client's financial situation, allowing them to offer low-interest rates tailored to individual needs. Clients can select flexible repayment plans that suit their financial circumstances, making it easier to manage their debt. Unlike many competitors, Earnest continuously adjusts its rates based on market conditions to remain competitive. The goal of Earnest is to help financially responsible individuals effectively manage their educational and personal debt.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$123.5MTotal Funding

ACQUISITIONCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees