Celebrations Concierge

Remote

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

E-commerce, RetailIndustries

Requirements

Candidates must be available to work weekends and evenings, with variable hours and schedules. They should possess strong relationship-building skills, knowledge of Minted's products, and upselling skills. Excellent written and verbal communication skills are essential, along with technological adeptness and familiarity with e-commerce. The ability to confidently guide customers, prioritize tasks in a fast-paced environment, and learn new procedures quickly is also required. Openness to feedback and a commitment to continuous improvement are valued.

Responsibilities

The Celebrations Concierge will provide virtual consultations, offering personalized tours and shopping experiences of Minted products and services. They will act as a dedicated customer advocate and brand ambassador, influencing customer perception and building relationships. Responsibilities include hosting consultations, upselling and cross-selling, answering product-related questions, and assisting with orders. Concierges will also collaborate with cross-functional teams, document customer interactions in the CRM, and use support tools to ensure customer satisfaction. They will identify opportunities for customer experience improvement, support revenue growth through sales strategies, and attain quality and productivity KPIs.

Skills

Virtual consultations

Relationship building

Upselling

Customer service

Written communication

Verbal communication

CRM

Sales

Product knowledge

Empathy

Patience

Minted

Online marketplace for independent artists' designs

About Minted

Minted is an online marketplace that connects independent artists with customers looking for unique and high-quality designs. The platform offers a variety of products, including holiday cards, personalized stationery, art prints, gift wrap, and home decor items. Minted operates using a crowdsourcing model where artists submit their designs to a Design Challenge, and customers, along with other artists, vote on their favorites. The winning designs are produced and sold by Minted, allowing for a constantly updated selection of customer-approved products while supporting independent artists. Minted also has a membership program, Minted More, which provides discounts and exclusive access to products. Additionally, the company enhances the customer experience with services like free recipient addressing and high-quality printing options, setting it apart from other online retailers.

San Francisco, CaliforniaHeadquarters

2007Year Founded

$289MTotal Funding

SERIES_ECompany Stage

Design, Consumer GoodsIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Unlimited Paid Time Off

Employer Funded Health Savings Account

Monthly Gym/Wellness Reimbursement

Employer Funded Commuter Benefits

Employee Discount

Friends and Family Discount

Stock Options

Mental Health Support

Risks

Increased competition from online marketplaces may dilute Minted's market share.

AI-generated art tools challenge Minted's crowdsourcing model for unique designs.

Supply chain disruptions in paper and printing could affect Minted's product delivery.

Differentiation

Minted uses crowdsourcing to curate unique, customer-approved designs from independent artists.

The company offers a membership program, Minted More, for exclusive discounts and products.

Minted provides value-added services like free recipient addressing and high-quality printing options.

Upsides

Minted's partnership with DoorDash taps into the convenience trend for younger consumers.

Collaborations with brands like The Met enhance Minted's brand prestige and customer reach.

The rise of hybrid events boosts demand for Minted's digital invitations and stationery.

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