Customer Love Associate - Seasonal - (Remote - TX based)

Texas, United States

Apply with AI Apply

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Fashion, Retail, E-commerce, ApparelIndustries

Requirements

Candidates should be smart, incredibly organized, and driven towards excellence, with a passion for Reformation's mission and products. They must possess strong communication skills across all customer service channels, including email, text, and chat, and have the ability to meet deadlines consistently while juggling multiple tasks. Flexibility and a productive, focused work style are essential, and prior experience on an e-commerce customer service team or proficiency with Kustomer and Google Suite is a plus. Candidates must also have flexible availability for evenings, weekends, and holidays.

Responsibilities

The Customer Love Associate will provide consistently magical customer service across all channels, delivering an excellent customer experience with a customer-first mindset to build loyal client relationships. They will meet and exceed performance goals, assist customers with styling and product selection, and efficiently process customer orders by knowing shipping, fulfillment, and returns procedures. The role involves sharing customer and product feedback with internal teams and gaining exposure to different aspects of the business.

Skills

Customer Service

Communication

Problem-Solving

Organization

Fashion

E-commerce

Shipping

Returns Processing

Reformation

Sustainable fashion brand offering eco-friendly clothing

About Reformation

Reformation focuses on sustainable fashion by offering eco-friendly clothing options in a market known for its environmental impact. The company provides a range of stylish clothing items, including jeans, dresses, and wedding attire, while also releasing seasonal collections to align with current fashion trends. Reformation sells its products directly to consumers through its website and physical retail stores, ensuring a seamless shopping experience without extra charges at checkout. This direct-to-consumer model allows Reformation to maintain control over its brand and pricing, making its products more accessible. The company promotes sustainability through initiatives like encouraging customers to recycle their clothing in exchange for store credit, fostering customer loyalty. Reformation's goal is to clean up the fashion industry by making sustainable choices fashionable and available to eco-conscious consumers.

Vernon, CaliforniaHeadquarters

2009Year Founded

$36MTotal Funding

SERIES_BCompany Stage

Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

401(k) Retirement Plan

401(k) Company Match

Risks

Increased competition in sustainable fashion could dilute Reformation's market share.

Rapid store expansion may strain resources and lead to operational inefficiencies.

Automation partnership with Element Logic could face implementation challenges.

Differentiation

Reformation uses sustainable fabrics and vintage garments to reduce environmental impact.

The company operates a direct-to-consumer model, cutting out middlemen to control costs.

Reformation's quick design-to-market process allows it to release trendy collections swiftly.

Upsides

Growing consumer interest in sustainable fashion boosts Reformation's market potential.

Partnerships with tech companies enhance operational efficiency and customer experience.

Reformation's collaborations with brands like Veja expand its product offerings.

Land your dream remote job 3x faster with AI

Try Jobo Free